Consumer Insights

Title: Sr. Analyst, Consumer Insights – Utilities - P4

Location: Remote- United States or Canada

Reports to: Director, Consumer Insights

Vacancy: This is an existing position

The Role: 

The Consumer Insights Sr. Analyst develops the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their business. The Sr. Analyst will work with a team of Consumer Insights experts and partners with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).

The Impact You Will Have in This Role:

The Consumer Insights Sr. Analyst will be part of a team of twenty-five Consumer Insights Analysts.  The Sr. Analyst will be a self-starter who can work without close supervision and with other departments within the company’s matrix environment.  This individual will analyze survey data to help clients improve customer satisfaction and help companies drive business results. Also, they will create white papers and other thought leadership pieces, as well as design client presentation material in collaboration with practice leads.

What You'll Be Doing in This Role:

• Analyze survey data to find insights to help clients improve customer satisfaction

• Author reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction

• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights

• Demonstrate thought leadership across industries

Qualifications of this Role:

• Demonstrate experience performing data analysis and insights generation is required

• Have worked in survey and/or market research industry

• Education: Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics)

• Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required advanced statistical skill (predictive modeling, multivariate statistics) preferred

• Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable

• Strong data analytic skills with ability to analyze survey data, interpret survey results, and deliver insights

• Articulate study findings in a clear and concise manner

• Strong communication skills, both written and verbal

• Proficient in MS Office Suite (PowerPoint, Excel, Word)

The Hiring Manager says:

“I’m looking for a critical thinker who is comfortable managing and analyzing complex data sets. The preferred candidate has strong data software capabilities (especially SPSS), project management capabilities, and able to work with internal and external (client) teams. The individual will also be able to work with survey data to uncover insights and trends and use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. They will be able to see beyond the numbers and provide useful advice about how to help clients make better decisions to grow their business.”

This position has a starting salary range of $95,000 to $110,000 usd per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. 

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

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