This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Apr 27, 2022 |
Job Description
Customer Success Specialist
At Paystone, we are building the future of customer-driven growth for small businesses. Our growth platform NiceJob offers the businesses owners both hands-off and hands-on solutions so that every customer can bring them one more.
Your Job
As a Customer Success Specialist, you will communicate directly with our clients via phone, email, and live chat offering them personalized service and support while working closely with internal Sales and Support to ensure a flawless experience with Payastone from the beginning. If you are passionate about delivering outstanding, memorable “WOW’ experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you. Ultimately, we create fans by working closely with our Clients.
Why join us?
Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper-focused on filling a market gap with our product, which is also growing. We’re a group of really passionate people who really like to push the status quo and do what’s right.
Your Focus
- Coaching our Clients on how to grow their business, how cool is that?
- Educating our Clients on how to get the full value out of their subscriptions
- Identifying upsell opportunities that add true value to our Clients so they can hit their potential
- Identifying retention strategies
- Managing current Clients and helping continue to engage them with our ever-growing product features and functionality
- Data-driven optimization of current customer success processes
- Projects aimed at automating processes and reducing reactive functions
- Provide product feedback to the product team
Who You Are
- Being obsessed with customers, and putting them first
- You are a relationships “person” and know how to prevent Client loss,
- You learn quickly and exhibit tech savviness
- People would describe you as persuasive & charismatic
- Lastly, your a good logical thinking to reason through technical issues
Perks & Benefits
- Compensation tied to market data (we use Mercer)
- We reward for contribution
- Unlimited Vacation - yes, for real
- We’re committed to career development
- Work from home
- Company Events
- Extended Health/Dental/Vision Care
- Disability insurance
- Employee assistance program
Our Mission
By joining Paystone, you are joining a team that is future focused and driven by our mission of creating Customer Driven Growth.
By helping our clients create better experiences for their customers and then motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.
About Us
Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. The fintech company employs over 150 employees and serves as the technology partner of choice for hundreds of partners across North America.
Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**