Manager, IAM Technology Operations

Permanent Full Time 

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The Manager, IAM Technology Operations will lead a team of IAM Technology Operations and Governance Specialists supporting Critical technology IAM operations across User access lifecycle, Privilege access management, CIAM, MFA, Directory services, Analytics and IAM Control governance for Canada life and family of companies. Reporting to the Director, Logical access and Governance Operations(LAGO), this role will be responsible to lead major transitions projects and operations across overall IAM domain for Canada life and family of companies and ensure the team delivers on time value to stakeholders .Own relationships with technology stakeholders to meet the service level agreements – Manage the operations teams and  to ensure it is operating at desired levels through proactive monitoring/tuning . Create ,Update and/or maintain standards documentation, Standard operating Procedures and knowledge base documents - Establish and maintain key operational metrics that demonstrate the health and performance of the Overall operations -  Participate in technology integration efforts with IAM  engineering and other support teams - Serve as mentor and coach for the team, helping them driving their career levels forward; provide training to engineers through one-on-one or group technical discussions.

What you will do:

• Responsible for overseeing and maintain overall IAM support groups within ServiceNow
• Responsible for ensuring on call and Governance of P1 or Major incidents is closely monitored.
• Ownership of On call coordination with suppliers and Service management POC for on call .
• Required to be available during off hours on call support requirements
• Leads technology operational tasks eg running annual BCP\DR exercise and BIA assessments
• Manage Change, Upgrades and patching deployments and support L2\L3 Support teams for issue resolutions.
• Collaborate with Senior leaders, engineering, Architecture and Suppliers to assess design and implement sustainable solutions, technology Operating procedures and people model to address key and evolving risks in IAM technology operations.
• Accountability for overall Vulnerability management and resolution across IAM.
• Responsible for root cause analysis of problem management and ensuring management reporting on a weekly basis.
• Overall service management and service maturity ownership and works with key IAM leaders to drive maturity.
• Ownership of technologies owned by LAGO team from a technology governance standpoint
• Escalates technical performance issues and is accountable for end-to-end resolution activities and interact with the Service Provider as needed.
• Work with senior leadership to ensure that the program meets the needs of the business and complies with all relevant laws and regulations.
• Continuously improve processes for the access management team to enhance the IT security posture at Canada life.
• Responsible for inter-team dependency identification, communication, and issue escalation
• Manages the KPIs (Key Performance Indicators) for the team and ensures course correction as necessary to meet program demands.
• Mentors and coaches, the team’s associates and drives career levels forward.
• Liaise and respond to audit findings\requests and implement remediation measures in a timely fashion.
• Ensure out RCS and Audit reporting is green or trending green and work with Audit SPOC as a back up to support all Audit and compliance activities..
• Develop and maintain key weekly\monthly and quarterly KPI metrics for overall IAM technology operations function.
• Oversee escalations, customer inquiries and support tickets resolutions.
• Provides operational and environmental direction to influence technical decisions.
• Demonstrate excellent management skills and promote teamwork and individual accountability with engagement and use available technology, tools, and Canada life resources effectively to deliver services.

What you will bring:

• A degree, preferably computer science related, or a combination of education and related experience.
• 7+ years of experience with running and managing large IAM operations across multiple domains.
• 7+ years of supervisory or managerial experience with a proven ability to engage, motivate, evaluate, and mentor team members and managers.
• Working knowledge of directory services, multi-factor authentication and single sign-on technologies.
• Detailed understanding of leading IAM products and technologies like AD, SailPoint, CyberArk, Entrust, Hashi Corp, Okta etc.
• Experience with IAM solutions for cloud service providers (Google Cloud Platform, AWS, or Microsoft Azure) is a plus.
• Certifications such a MS Azure, CISSP or CISM are an asset.
• Working knowledge of the ITIL and ITSM processes, Incident, Change, and Problem Management.
• Critical thinker with a high degree of business acumen and decision making.
• Comfortable with ambiguity and change
• Experience with identifying and developing talent.
• Ability to structure work assignments required to get to desired outcomes.
• Great stakeholder management skills and excellent verbal and written communications.
• Demonstrated ability to build and maintain collaborative relationships across multiple geographies and business functions.

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The base salary for this position is between  $74000 - $137000 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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