Digital Product Management Specialist

Permanent Full Time 

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We are looking for a Digital Product Management Specialist.

This is a hybrid role located in Winnipeg, Toronto or London.

About Canada Life's Digital Labs

Canada Life is changing the way we work and how we help our customers. In our Digital Labs, we are designing, coding and delivering new products -- improving the lives of millions of Canadians. We are changing the way a trusted institution acts by bringing human centered design, agile and modern web development practices to life. Our multi-functional teams of Designers, Developers, Scrum Masters and Product Owners all huddle together because we have an open, innovative and inclusive culture which is focused on us – talented individuals

Overview

Do you have a passion for creating compelling and meaningful digital experiences? Do you always think about the customer first? Are you a creative problem-solver and communicator? If you answered a wholehearted yes to these questions, we want to talk to you. We are looking for bright and passionate Digital Product Management Specialist to be a part of our Workplace Solutions Agile Labs.

Role description 

As a Digital Product Management Specialist, you are a true change agent – responsible for fulfilling our organizations long term digital product strategy specifically focused on delivering a unified, best-in-class digital experience to our customers, advisors, plan sponsors and plan members. You will partner with business and digital teams to achieve successful outcomes that will drive the digital development process from conceptual design to launch, removing impediments to achieving operational readiness.  You have a deep understanding of the Customer Experience Journey and drive continuous improvement with a product agnostic mindset

What you will do 

• Guides the development of member or advisor and sponsor experiences – digital or otherwise.
• Maintains consistency of experience across products and platforms, particularly as it relates to cross-selling Individual products to Group plan members
• Consistently delivers new experiences that are designed to delight customers.
• Effective sponsorship of initiatives that have cross functional accountability, in particular those that have customer experience implications.
• Acts as voice of the customer as GWL develops new products / services, etc.
• Champions change so that GWL continues to appropriately meet customer needs
• Informs the 3-5 year customer experience roadmap

What you will bring 

• 5+ years of experience in group retirement and/or group life and health industry – preferably in sales or service capacity with a focus on either members or advisors and clients
• University degree, preferably in a Social science or marketing discipline or Bachelor of Business Administration – Marketing, Communication studies.  Specialty backgrounds in customer experience disciplines may also be considered.
• Cross-functional knowledge/expertise; understands the business
• Deep understanding of our business -- gained through a direct sales, marketing or service role.
• Understanding of individual customer markets a definite advantage for cross sell

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The base salary for this position is between  $61,900 - $114,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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