Manager, IT Program Delivery

Description

Are you a strategic thinker with a passion for driving transformation through technology? We’re looking for a Manager, IT Program Delivery to lead a high-performing team of Business Analysts and spearhead cross-functional initiatives that shape the future of our organization.

This is more than a traditional program management role — it’s an opportunity to own the full delivery lifecycle, optimize business processes, and bridge the gap between IT and business strategy. If you thrive in a fast-paced, collaborative environment and are ready to make a measurable impact, we want to hear from you.

What you will be responsible for:

• End-to-End Program Delivery:
  • Drive the full lifecycle of strategic initiatives — from discovery and prioritization to deployment and post-launch optimization.
  • Proactively manage risks, timelines, and resources to ensure successful delivery.
• Strategic Portfolio & Demand Management:
  • Develop and maintain a roadmap of IT and business initiatives, ensuring alignment with organizational goals and budget constraints.
  • Prioritize initiatives based on business value, urgency, and available capacity, ensuring that project resources are optimally allocated.
• Business Process Optimization & Innovation:
  • Partner with cross-functional teams to streamline operations and introduce scalable, tech-enabled solutions.
  • Drive adoption of technology enhancements to improve operational efficiency and facilitate data-driven decision-making.
• Stakeholder & Relationship Management:
  • Serve as the key liaison between business units, IT, and external partners, ensuring that project goals, scope, and timelines are communicated effectively.
  • Build and maintain strong business partnerships to ensure that IT solutions align with organizational needs and stakeholder expectations.
• Agile Delivery & Framework Facilitation:
  • Champion the adoption of Agile or Scrum methodologies across projects, ensuring iterative progress and continuous feedback.
  • Lead Agile ceremonies such as stand-ups, sprint planning, and retrospectives to promote transparency, accountability, and collaboration.
  • Tailor delivery frameworks to project complexity while maintaining agility and responsiveness.
• Resource Strategy & Oversight:
  • Build and mentor a high-performing team of BAs and contractors.
  • Identify skill gaps and ensure the right mix of talent is in place to meet evolving business needs.
     

What You bring to the role:

• Bachelor’s degree in Business, Technology, or equivalent experience.
• 10 years of experience in IT with a minimum of 5 years of experience as a Program Manager including directly managing and building high performing teams.
• Strong planning and organization skills.
• Ability to work cross-functionally and manage and influence people outside the Business Analyst team.
• Strong analytical, organizational and communication skills.
• Experience with Agile, Scrum, or SAFe methodologies (certifications a plus).
• Strong attention to detail.
• A strategic mindset with a hands-on approach to problem-solving and delivery.
• Ability to lead the team to accomplish goals on time and work well in a team environment.
   

Benefits & Perks:

• Comprehensive Benefit Plan and RRSP Matching
• Competitive Vacation Policy
• Fitness Subsidy
• Training and Development Program
• Paid Charity Day and Regular Company Fun Events
• StarTech.com Product Discount
• Bonus Plan
   

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.

Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2025 and for the 15th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada’s “Best Employers” as well as “one of Canada’s fastest growing companies” for a ninth year in a row by “Profit 500”.

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.


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