Senior Manager, TAO - Development - Support

About the team:

The Canadian Assisted team empowers out colleagues with innovative, reliable solutions to drive efficiency and deliver exceptional customer service across branches, contact centers, and operations

Our Branch Services pillar supports the servicing applications used by our frontline colleagues to authenticate and assist our customers with their day-to-day banking needs.

Job Summary: We are seeking a highly skilled and motivated Senior Engineering Manager to oversee the ongoing support, development, and management of our branch servicing applications. The ideal candidate will be responsible for ensuring the availability and performance of applications, managing problem resolution, and coordinating with various teams to maintain a high standard of service.

Key Responsibilities:

• Application Support:
  • Monitor application health reports, shift manager reports, and alerts to recommend and implement corrective actions.
  • Review operating system logs and maintain the health of managed components.
  • Investigate and resolve issues at different support levels
• Problem Management:
  • Investigate problems, perform impact analysis, and implement changes to resolve.
  • Participate in post-incident review sessions.
• Change Management:
  • Monitor implementation schedules
  • Review high-risk and high-impact changes
  • Engage with partners for application-specific concerns
• On-Call Management:
  • Administer the on-call process and develop on-call rotation schedules
  • Manage on-call equipment and ensure holiday and vacation coverage
• Vendor and Supplier Management:
  • Manage vendor and third-party supplier relationships
  • Review and provide input to vendor contracts
• HR Activities:
  • Conduct one-on-one meetings with the team
  • Conduct performance reviews and career development discussions
  • Organize management and team meetings
• Business Continuity:
  • Ensure annual testing and setup of infrastructure plans

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 10 years of in-depth experience working with technology development, testing and infrastructure to deliver complex technology projects.
• Hands-on experience or prior role as a Development Manager
• Proven experience in application support and development management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience with large scale modernization initiatives.
• Familiarity with business continuity and disaster recovery planning.
• GitHub and Co-pilot experience
• Experience with scheduling and monitoring tools

Preferred Qualifications:

• Experience with vendor and third-party supplier management.
• Knowledge of ITIL processes and best practices.
• Host Knowledge

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.