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IT Support Specialist

by Buckland

Location: St Thomas, ON
Date Posted: Jan 14, 2023

Job Description

IT Support Specialist


Organization Overview
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.    


Position Summary

Reporting to Manager, IT Operations this position is responsible for proper computer operations so that end users can accomplish their daily tasks in a timely manner. This includes receiving, prioritizing, documenting and actively resolving end user help requests via phone, ticketing system or in person.   


What we can offer you

  • Competitive salary, benefits package and matching retirement plan
  • A friendly, collaborative work environment
  • Opportunities for professional development & ongoing learning
  • A chance to be part of a growing organization


Key Responsibilities:

  • Field incoming help requests from end users via phone, ticketing system or in person
  • Participate in gathering requirements, testing customizations and deploying updates and software modifications for in-house developed systems.
  • Participate in the installation, monitoring, maintenance, support, and optimization of all production systems, software, and communication links.
  • Assist with configuration, installation and maintenance of software, hardware and telecommunications services such as: personal computers, systems software, software applications, printers, telephones, PBX, VOIP, servers, routers, switches, modem cabling and Internet service providers and general office equipment.
  • Assist with planning, design, procurement and installation of server and database hardware, software and related equipment.
  • Assist with server operating system and application upgrades, bug fixes and patching.
  • Assist with asset monitoring and management of all Buckland IT resources.
  • Assist to coordinate management of backup and restore environment for all servers and desktops.
  • Assist department to ensure hardware, software and network are available 98+% of time on 24/7 basis, excluding scheduled downtime.
  • Develop systems and reporting documentation for management as required.
  • Consults with technical staff, vendors & consultants when the causes of related problems are not apparent.
  • Perform other related duties and projects as required.


The ideal candidate will bring:

  • Completed Computer Science Degree/Diploma or related technical education focusing on the following:
    • Virtual server technologies VMWare / Hyper-V
    • Cloud Infrastructure Azure / AWS / Google
    • Microsoft Exchange 2016 / 2019 / Exchange Online
    • Windows server 2016/2019/2022 and the accompanying enterprise applications, Active Directory, IIS, file servers, etc.
    • Microsoft SQL Server
    • Desktop support for PC environment supporting Windows 10 and Microsoft Office suite
    • Networking, Cisco/Meraki/Palo Alto/others
  • Experience in any of the following areas would also be an asset; warehousing, customs brokerage, importing, exporting, logistics, supply chain systems.
  • Networking fundamentals and experience considered an asset
  • Microsoft 365 and Azure experience considered an asset
  • Applied knowledge of PowerShell scripting
  • Ability to self-organize tasks, communicate clearly and problem solve vital to this role

Requirement to be able to travel in CA, US, or MX up to 20% as required.


If this describes you, we’d love to hear from you. Please visit our website at to learn more about Buckland and apply through our Career page today.

Those applicants requiring a reasonable accommodation in the application and/or interview process must submit their request to the Human Resources Department