Human Resources Specialist

by JMP Solutions

Position Type: Full-time
Location: London, ON
Date Posted: Jun 24, 2022
JMP Solutions

Job Description

Human Resources Specialist

We are looking for an Employee Experience Specialist to join our Human Resources team.


If this describes you, then we will want to speak with you!

  • Energized and passionate about employee engagement, health, wellness and driving to deliver a world class employee experience
  • Enjoys solving problems and feel the need to constantly challenge themselves
  • Looking for a role where they have latitude to think differently and the drive to constantly be innovating
  • Takes pride in high quality work, detail oriented, passionate about data and analytics
  • Ensure exceptional and timely customer service in responding to questions and resolving issues
  • Maintain strong data integrity within HR Systems and records
  • Provide support to the overall Human Resources Department
  • Foster a healthy workplace by ensuring HR procedures always run smoothly
  • Part of a growing global company, a focus on process improvement, scalable processes and programs, building and designing best in class quality programs for employees


What would a typical day look like?

Responsible for owning the administration of the entire employee life cycle and employee experience as it relates to wellness, benefits, saving products, perks, recognition, employee programs and policies.

Benefits, Wellness and Rewards:

  • Support the promotion of fostering a culture of health and wellness, educating employees, management and prospective new hires on existing company offerings, benefits and programs while seeking opportunities to continually improve and enhance the employee experience
  • End to end administration of all medical benefits, life insurance and long-term disability programs: enrollments, billing and termination activities
  • Administration, education and communication of RRSP and 401K plans
  • New hire orientation and education to new hires on all benefits, rewards and perks, leveraging the HRIS system to enhance the delivery of information
  • Develop and maintain strong educational materials, communication of offerings, changes and processes to employees, respond to all employee inquiries
  • Ensure benefit plans are administered according to plan provisions and regulatory guidelines
  • Administration of employee programs, perks, subsidies, and scholarship programs while continually seeking to enhance and innovate to deliver on a world class employee experience
  • Provide support in reporting, documentation, and analysis on employee compensation

HR Operations:

  • Administration, support and accurate record keeping for all employee information and changes; from commencement to offboarding of employees in accordance with company policy and HRIS system (BambooHR) and internal processes
  • Provide timely and accurate reporting, letters and information requests to management, employees, Human Resources and Talent Acquisition teams
  • Administration, analysis and reporting responsibility for all surveys (internal and external: eNPS, Wellbeing, GPTW, Manager 360)
  • Provide administrative support to Human Resources Business Partners on employee changes, performance management program, employee inquiries and supporting through the exit process
  • Administer corporate social responsibility, perks, rewards, recognition and service anniversary programs
  • Provide support in staying apprised of employment standards and legislation changes and subsequent revisions to company policies, processes, templates as required
  • Support with implementation and education, of HR policies throughout the organization
  • Follow Standard Operations Procedures (SOPs) and process workflows. Participate and contribute to the pro-active review and implementation of process improvements and enhancements with a focus on a world class employee experience
  • Complete special projects as assigned


What qualifies you for this opportunity?

  • Bachelor’s degree in HR/Business or related field; or equivalent work experience, CHRP, Certified Employee Benefit Specialist (CEBS) would be an asset
  • Proven work experience in an HR function with specialization in total rewards and employee experience
  • Minimum 3-4 years at the HR Specialist level, within an HR Operations and/or Shared Services environment
  • Experience with Human Resources Information Systems (HRIS). Passion/desire to leverage systems to enhance process, efficiencies improvements and delivering a world class experience
  • Passionate about optimizing systems to enhance experience for employees and managers
  • Experience in Canadian and US group benefits and RRSP, 401K administration is an asset
  • Passionate about employee education and communication. Delivery of responsiveness and exceptional customer service
  • Building, leading, implementing and ongoing management of the benefit, wellness and recognition programs
  • Experience with cost, trends and data interpretation presenting the findings
  • Using data and analytics as intelligence to drive change
  • Strong written and verbal communication skills
  • Strong analytical skills to assess reporting information from various sources to identify trends, data, costs etc.
  • High level of attention to detail and mathematical aptitude
  • Excellent organization and time management practices
  • Ability to prioritize tasks and to delegate them when appropriate
  • Strong problem-solving skills and decision-making skills
  • Quick learner and ability to work within a team and fast paced environment
  • Demonstrated customer service skills and ability to provide a wide range of information and advice to internal and external clients
  • Proven professionalism, discretion and ability to maintain confidentiality
  • Proficient with Microsoft Office Suite / Teams software. Advanced knowledge in Excel.
  • Ability to work independently in an environment where interruptions are routine and frequent.
  • Internet savvy with the ability to navigate and manage employee benefits changes on multiple carrier websites.
  • Must be results driven, passionate, and flexible to contribute to a high-performance culture and a great place to work
  • An ability to travel; although this position is focused on local clients and minimal travel is required, you should have the ability to travel within US and Canada


What does success look like at JMP?

At JMP, our employees bring more to the table than simply their technical skills. Essential to success at JMP, employees are constantly flexing the following soft skill behaviors to compliment the technical aspects of their roles.

  • Personal Effectiveness: strong communication, adaptability, self-awareness, negotiation, problem-solving
  • Tenacity: purpose, determination, drive, perseverance
  • Sense of urgency: responsiveness, energy, engagement, loyalty
  • Smarts: comprehension, learning aptitude, skillfulness, brain power
  • Accountable: takes ownership, responsible, go-to person, decisiveness


Who is JMP?

A mature, North American company founded in 1987 with 16 business units across the US and Canada, JMP serves the Fortune 1000 space providing engineering services and turnkey solutions in seven core areas: process automation, control system integration, information and MES, automation and robotics systems, automated guided vehicles, material handling, and networking and security applications.


One of the fastest growing Systems Integrators in the world, and the only company in the world who is a Rockwell Automation Solution Partner, CSIA and RIA Certified. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021.


What does JMP value?

Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.

  • Integrity: We do what we say we will do, every time, all the time.
  • Relationships: We identify professional working relationships and create opportunities to develop those relationships
  • Collaboration: We team together to achieve far more than we could on our own
  • Leadership: We value people who lead by example, take pride in what they do and inspire others
  • Respect: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
  • Excellence: We set high standards of performance for ourselves and our team


Why join the JMP team?

As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:

  • Development and Career Growth
  • Impact and Recognition
  • Flexibility and Collaboration


We thank all candidates for their interest, however only those considered for an interview will be contacted.


JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.