Sales & General Adminstrator

by Aquatell Inc

Reference #: SGA1
Position Type: Full-time
Location: London, ON
Date Posted: Aug 22, 2025
Compensation range: $42,000.00 ~ $52,000.00 Per Year
Aquatell Inc

Job Description

Sales and General Administrator


Location: Hybrid to start — split between remote work and our London, Ontario office.
Company: Aquatell
Type: Full-Time
Salary: $42,000 - $52,000

About Aquatell

Aquatell is a London-based fast-growing e-commerce company specializing in high-quality water purification equipment for residential and light commercial customers. Through our websites — aquatell.com and aquatell.ca — we serve customers across North America with exceptional products, expertise, and service. As our business grows, we’re looking to add enthusiastic and talented team members who can help us manage inbound customer inquiries and general administrative tasks.

Position Overview

Aquatell is looking for a friendly, detail-oriented and reliable Sales and General Administrator to support both customer-facing sales operations and internal administrative processes. This role is ideal for someone who takes initiative, follows through with precision, and contributes to improving how things get done. You’ll be the first point of contact for many of our customers and a key contributor to the smooth day-to-day functioning of the business.

This is a hybrid position, with work split between remote (home-based) and in-person at our London, Ontario office. A regular physical presence in the office is required for specific tasks and team coordination.

Key Responsibilities

Sales & Customer Communication

  • Engage with all Aquatell customers and partners with friendly professionalism and efficiency across all channels (phone, email, chat)
  • Answer simple customer questions regarding products or ordering processes, and direct more complex questions to our sales team or online resources
  • Help identify sales resources we need to develop
  • Create and process quotes, sales orders, and invoices
  • Support the sales team with lead management and customer communications
  • Manage drop-ship orders with Aquatell suppliers
  • Monitor backorders and proactively solve problems
  • Coordinate product warranties with customers and suppliers
  • Conduct small web research projects and web page updates
  • Support digital marketing initiatives
  • Create and manage documents in Google Drive to support business activities
  • Help identify and implement process improvements to support Aquatell’s growth

What We're Looking For

  • 2+ years of experience in a sales support, customer service, or administrative role or a recent graduate of an Administrative program who can demonstrate strong potential
  • A strong drive to deliver outstanding customer service
  • Proven customer-facing communication skills, with the ability to engage professionally and helpfully across phone, email, and chat
  • Eagerness to learn, grow, and take on more
  • Exceptional organizational skills and a strong sense of follow-through
  • Clear, professional communication — both written and verbal
  • Ability to prioritize tasks and manage time effectively in a dynamic environment
  • Comfortable learning and using digital tools (Google Workspace, Shopify, Email, Excel)

Why Join Aquatell?

  • Because we help people! Play a key role in a purpose-driven business, improving access to clean and safe water.
  • Because you’ll make a difference! Aquatell is family run business. What you’ll be doing is important and will make a real difference in the success of the company.
  • Because we love what do! Work in a positive, collaborative team environment that wants what’s best for our customers, our suppliers and our employees.
  • Because we’re growing fast! We’ve doubled our business in the last 6 months and there’s no sign of slowing down. Come work for a company that you can grow with.
  • Because we listen! What do you value the most – salary, vacation, flexibility, something else? We’re always ready to talk.

How to Apply

Ready to bring responsiveness, initiative, and follow-through to a growing ecommerce brand? Send your resume and a brief cover letter to contact+apply@aquatell.com. We look forward to hearing from you!