IT Support Specialist

IT Support Specialist

 

Great Lakes Copper is a copper tube mill producing a broad assortment of high-quality products, selling in both Canada and the States. We are based out of London, Ontario and have enjoyed servicing our clients for over 65 years. Great Lakes Copper Ltd. is the only fully integrated copper tube mill in Canada! Our products keep patients breathing. Our products keep water flowing. Our products keep homes and business warm and cool. Our products keep food fresh.

We have a team to be proud of - a collaborative and productive team of people who meet customer needs.

We have a solid track record and look forward to continued success.

JOIN US!

Join the dedicated IT team at Great Lakes Copper Ltd. and become an integral part of a group that values collaboration, excellence in service, and a passion for providing top-notch IT support to our business operations.

Position: IT Support Specialist

Purpose: The IT Support Technician will provide essential day-to-day technical support, focusing on troubleshooting, repairing, and maintaining our diverse hardware and software systems. This role requires close collaboration with the IT team to ensure optimal performance and reliability of our IT resources.

We Provide:

• A great team environment – where people work collaboratively with one another.
• A Profit-Sharing Pension Plan – participation starts at 3 months!
• Competitive wages
• A comprehensive medical, dental and insurance package with Company paid premiums - participation starts immediately!
• Family and Employee Assistance Program through a leading provider
• Educational Reimbursement Programs
• Social activities
• An opportunity to be part of a successful team, where people add value and are valued.
• The chance to continue to grow and develop further.

Primary Responsibilities:

• Provide frontline user support, for the day-to-day IT needs across the organization
• Prioritize and resolve issues related to PCs, laptops, tablets, printers, scanners, phone systems, cameras, peripherals and user management.
• Support and troubleshoot desktop applications including Microsoft Office, SolidWorks, AutoCAD, and various business applications.
• Manage procurement, configuration, and inventory of all IT hardware, software and licenses.
• Facilitate onboarding and offboarding of users including account management.
• Collaborate with external vendors for specialized support.
• Offer occasional on-call after-hours support including on-site or warehouse visits.
• Perform additional duties as needed to support the IT operations.

You Bring:

EDUCATIONAL/TECHNICAL REQUIREMENTS:

• Post-secondary education in the IT field with knowledge of PC maintenance, software installation and basic network troubleshooting.
• Broad knowledge of various devices including PCs, peripherals, phone systems, cameras, multi-function printers, and network devices.
• Proficiency with Windows 10/11, Active Directory, Azure AD, Group Policy, and Microsoft Office suite.
• Powershell or Python scripting experience is a plus

KNOWLEDGE, SKILL, ABILITY:

• Superior analytical and problem solving skills, as well as attention to detail.
• Proven planning, documenting and organizational skills.
• Excellent verbal and written communication.
• Demonstrated ability to complete projects from user request to implementation.
• Adaptability and eagerness to learn new technologies and systems
• Strong commitment and work ethic.
• Ability to work well in a team environment as well as independently.
• Experience working in a manufacturing environment would be an asset.

Interested and qualified?

We encourage you to apply by forwarding your resume to hr@glcopper.com and please write IT Support Specialist in subject line. We appreciate all interest however only those chosen for an interview will be contacted.

Please note that Great Lakes Copper does not offer employment visa sponsorship at the time of hire or in the future. Applicants must be legally eligible to work in Canada.

Accommodations for job applicants with disabilities are available upon request during the interview process. To request accommodation during the recruitment process, please call Human Resources at (519)455-0770, ext. 285.

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Job Types: Full-time, Permanent

Pay: $53,000.00-$54,000.00 per year

Application question(s):

• Do you have at least 1 - 2 years of IT Support experience?
• Are you located in London, ON and/or able to commute to be on-site on a daily basis?

Education:

• DCS / DEC (required)

Work Location: In person

Apply