Client Support Coordinator

Are you passionate about creating exceptional first impressions and tackling complex challenges? Do you thrive in roles where your actions lead to immediate, tangible outcomes? If so, the position of Client Support Coordinator at HR4 might be your perfect fit.

As the Client Support Coordinator, you will be the first point of contact for HR4 clients regarding our software and Human Resources-related questions. Your primary responsibility will be to quickly troubleshoot and resolve issues, working closely with the Client Success and Development teams to ensure client satisfaction. This role requires a keen eye for detail, strong collaboration skills, and the ability to analyze data effectively. Additionally, you’ll monitor client feedback, identify trends, and communicate actionable insights to internal stakeholders.

Key Responsibilities:

• Act as the initial point of contact for client support via our dedicated ticketing system, Intercom.
• Swiftly troubleshoot and resolve technical issues to maintain client satisfaction.
• Prioritize and escalate urgent cases when necessary.
• Direct client queries to appropriate resources for prompt resolution.
• Follow up diligently on client issues to ensure complete resolution and optimal functionality.
• Document and analyze support tickets, providing insights and trend reports to stakeholders.
• Suggest product enhancements to the Product team based on daily client interactions.
• Develop guides and video resources for our growing catalog of support documentation.
• Prepare and assist in pulling reports on client usage and engagement with our software.

Skills and Competencies:

• French bilingualism is a preferred skill.
• Confident and professional demeanor in client and team interactions.
• Quick to learn new software and adapt to technological advancements.
• Exceptional verbal and written communication skills.
• Strong commitment to meeting deadlines and delivering quality results.
• Excellent multitasking and time management skills.
• Proactive, organized, and detail-oriented with a knack for identifying opportunities for improvement.
• Discreet and able to maintain confidentiality when handling sensitive information.
• Adept at developing and managing interpersonal relationships across all organizational levels.

Location: This role is hybrid-preferred based out of our London office. We’d love for you to work with our team in person 2-3 days a week, but we also offer flexibility to work remotely as needed.

This role is perfect for individuals who excel in technical troubleshooting and proactive client engagement. If you’re ready to make a significant impact in a dynamic, collaborative environment, we’d love to hear from you. 

HR4 is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.