Business Administrator, EDI
About LBMX
LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.
Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.
At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.
Position Description
We are looking for a Business Administrator to join our EDI Department. This role is responsible for validating files moving through LBMX’s data network, configuring customer accounts, and troubleshooting transactional issues. You will serve as a key contact for both internal and external stakeholders, ensuring the smooth and accurate flow of data while delivering an exceptional customer experience.
This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.
Positions to fill: 2
Responsibilities
- Configure and maintain customer accounts.
- Validate and monitor transactions moving through LBMX’s data network.
- Identify root causes of transaction errors and apply appropriate corrections.
- Act as a primary point of contact for internal and external customers.
- Represent the voice of the customer in internal meetings and problem-solving discussions.
- Provide exceptional customer service with a professional, solution-oriented approach.
- Other duties as assigned
Skill Requirements
- Familiarity with standard business documents (e.g., invoices, purchase orders, confirmations).
- Strong attention to detail. Effective problem-solving and problem-prevention skills.
- Strong verbal skills and ability to develop rapport with customers and team members over video and phone (e.g., Microsoft Teams).
- Enthusiastically work closely with others in a positive team environment.
- Self-motivated with a high level of professionalism to independently manage duties from start to finish
- Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
- Eager and willing to take on new tasks and challenges.
- Fluent in English (reading and writing).
Nice to have:
- Experience working with a remote team would be considered an asset
- Understanding of data files in various forms (CSV, Excel, XML, etc.)
- Experience issuing invoices and understanding how they are received, reviewed, and processed.
- Knowledge of using JIRA, Salesforce, and Zendesk
Experience Required
- Two or more years of relevant work experience in areas such as customer service in a technical or software environment, supply chain management, business or systems analysis, IT project coordination or technical support, accounting or business operations, etc.
- OR post-secondary education (Diploma or Degree) in a related field, such as business administration, supply chain management, accounting, computer science, etc.
Compensation
Salary Range: $40,000 to $50,000 annually, based on experience and qualifications
What You Can Expect at LBMX
- Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
- Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
- Company matched GRSP contributions
- Flexible summer hours and a strong commitment to work-life balance
- Education subsidies to support your professional growth
- Full access to LinkedIn Learning to support continuous development and skill building
- Maternity, Parental, and Compassionate Care Leave top-up program
- $500 new hire home office allowance
LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.