Location:	London, ON
Date Posted:	Apr 01, 2025

Job Description

Business Systems Analyst L1 (Contract)

Who We Are
Imagine working for an organization where every employee and customer is an Owner.
No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop high-quality candidates like you who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.
Libro invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused on finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

What Opportunity Awaits?
As we continue to grow, Libro is on a mission to find a passionately accountable full-time contract Business Systems Analyst Level 1 (L1) supporting our Information Technology department.
This is a 12-month contract position.

The Business Systems Analyst L1 plays a crucial role in supporting the credit union's operations by coordinating and monitoring various systems and processes. This position provides operational support to both the Admin office and branch staff, ensuring smooth and efficient operations. By performing these duties, the Business Systems Analyst L1 helps enhance the overall efficiency and effectiveness of the credit union's operations, ultimately contributing to a better experience for both staff and owners.

The successful candidate will:

Provide quality technical support to branches for banking systems, cash automation, telephone systems, and operations-related problems.
Monitor HelpDesk and act as an escalation point.
Manage User IDs, including network, Ovation, CRM, and other banking-related resources.
Perform moves, adds, and changes to the telephony network. Provide both telephone and on-site support.
Ensure optimal performance and uptime of ATM and CRU devices, working with branches and cash automation vendors.
Maintain/review/validate archive reports, statements, automated transfer files, and gateway log files.
Assist in other information systems defined tasks and projects as required including patch management, code deployment and process automation.

Could this be you? Are you ready to join an exciting team at Libro?

Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset?
Diploma in IS/IT Technologies or Networking
Strong knowledge of PC software and hardware is required to provide on-going support to our network of branches and departments
Comprehensive understanding of business practices, the various processes utilized in an in-house banking system, and proficiency in a Microsoft environment including Workstation/Server/SQL/Azure/Active Directory/Exchange

Some of the ways we show Libro is an outstanding employer:

Competitive salaries and employee pension plans.
Comprehensive benefit package, with all premiums paid for by Libro!
Generous vacation time.
Employee wellness programs.
Staff accounts and staff rates on products and services.
Staff appreciation programs and awards.
Career development opportunities including tuition assistance.
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!
With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good©.
Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.

#LI-HYBRID
Apply