Description
Delivering an exceptional Customer experience in this position looks like:Delivering on our promises – Meet the customer “want” with high-quality and reliable performance; timely and helpful responsiveness; set high expectations and standards
Be a genuine partner – Positive internal & external collaboration, builds trust and teamwork; don’t be afraid to say when you don’t know or need help
Be accountable - Respond to inevitable shortfalls with honest, prompt corrective actions, demonstrate humility, judgment and drive; be proactive to provide solutions, even “outside your lane”
Be one Company – Transcendence in representing all aspects of GDLS with all Customers
Listen and ask – Complex problem solving, relentless communication; promote culture of decision-making at the lowest level; communicate to balance competing factors (technical, cost, schedule)
Make it easy to do business with us – Responsive to Customer needs and wants, little things go a long way, consensus when possible, strengthen your understanding of our products and services
Balance our business priorities - Ownership of deliverables and stewardship of Customer trusted resources; compromise for win-win results
Key Job Elements:
- Primary contact for assigned Customer Projects/Tasks
- Lead project execution across internal groups
- Lead proposals through the organization to ensure collaboration and alignment between various stake holders
- Liaise between various multi-disciplined teams in support of program objectives
- Liaise with customer on task requirements and deliverables, ensuring on-time, accurate submissions
- Support program activities within the scope of the contract to ensure customer satisfaction with deliverable achievement of cost, schedule and performance for multiple projects/tasks
- Lead projects to ensure all issues are resolved with minimal impact to cost and schedule
- Collaborate with customer in development of project Statement of Work for customer satisfaction
- Serve as the customer contact for all project issues
- Monitor progress of multiple projects and submit project deliverables on time
- Responsible for monthly invoicing data
- Interface with Project Leads within functional groups such as Engineering, DTS, & SCM to monitor all technical issues, ensuring customer awareness of potential impact
- Exercise a mindset of continuous process improvements and efficiencies
- Ensure all Program activities meet compliance requirements (ITAR/EAR/FCPA/GP/SOX/etc.)
Required Qualifications:
- University Degree or College Diploma
- Minimum 3-5 years relevant experience
- Strong communication and presentation skills
- Ability to manage multiple activities and interact with functional groups successfully
- Proficient with MS office applications
- Ability to travel and possess/be able to acquire and maintain a valid passport
- Program Management experience
- Familiarity with GDLS-C processes
Preferred Qualifications:
- Familiarity with Canadian defense contracting
- Product knowledge
- Familiarity with various functional areas
- GDLS-C EVMS process
- Related customer experience
Physical Conditions and Hazards:The
conditions in which an
individual or
staff works, including but not
limited to such things as
amenities, physical
environment,
stress and
noise levels,
degree of
safety or
danger, temperature, location.
- Physical Environment: Office
- Hazards: NA
Physical Demands Description:This section objectively captures and describes the physical demands that are required to perform a particular job or role. Usually completed by the ergonomistUsual mobility demands required are standing, walking, sitting, and stair climbing to access upper offices.
Equipment Utilized:This section describes the type of equipment an employee is required to use:ComputerPhoneMobile device
Medical SurveillanceMay include: Anthropometrical Size Restrictions depending on task
Personal Protective Equipment:Applicable when interacting with shop floor (safety shoes, safety glasses, hearing protection. extraction coveralls)