Location:	Remote Canada
Date Posted:	May 20, 2025

Job Description

Service Desk Representative

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf.? Our teams automate, digitize, and transform the way more than 75 million people?around the globe?bank and shop in this?hyper-connected, consumer-centric world. Join us in?connecting people to commerce in this vital, rewarding?role.?
Provide phone call (inbound/outbound), email and technical support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

Responsibilities

Supporting customers and field service technicians via phone calls and email requests
Supporting customers via internal toolsets and systems
Participating in conference calls as required
Escalating urgent service needs and related issues and concerns to appropriate management team

Qualifications

Required Qualifications

Education or equivalent work experience required.
Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
Experience in customer service, banking, call center, field service or high-volume production scheduling preferred
Experience and understanding using Microsoft Office Suite (Outlook, Excel, Word, MS Teams
Fluent French language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Demonstrate the ability to communicate (oral/written) effectively in English and French, interface with customers and function well within a team environment
Ability to learn new systems/software in above average time frame
Required hours: 7:00 AM- 3:30 PM Monday – Friday

Preferred Qualifications

Strong analytical and problem-solving skills
Reliable and dependable
Ability to use logic and understand business efficiency

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About Us

Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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