Manager, Technology Services (Facilities Management)
Job ID: 41998
Faculty/Unit: Facilities Management
Department: Facilities Management - Business Operations
Employee Group: Non Union
Appointment Type: Contract
Appointment Status: Temporary Full-Time
Classification & Regular Hours
Hours per Week: 35
Salary Grade 17
The base salary will be $80,620 - $94,840 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.
Please note, this is a 2 year temporary full time contract opportunity.
Secondments are Welcome
Click here for more details on secondment opportunities.
About Western
Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars. The university is located in London, Canada, a safe, vibrant and welcoming community of more than 350,000 people serving as a regional medical and industrial hub for southwestern Ontario.
About Us
Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance and stewardship of all the buildings, infrastructure, sites, and services within Western’s campus community. Our integrated team provides excellence in creating and maintaining Western’s facilities and in serving the community. Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide.
Responsibilities
The Manager, Technology Services (Facilities Management) is a strategic and technical leadership role that is accountable for the oversight and management of the information technology (IT) systems unit for Facilities Management (FM). Reporting to the Director, Business Operations, the Manager will oversee the development and maintenance of FM’s information technology applications, integrations, and database infrastructure. Collaborating with Western Technology Services (WTS), Institutional Planning and Budgeting (IPB), Human Resources (HR), and the FM management team, the Manager will participate in the development and implementation of systems-related plans and will oversee and coordinate IT systems related projects for the department, consistent with campus-wide IT technology strategies, University policies, and regulations. The Manager will initiate the exploration of new technologies and will contribute to the development of new business processes in support of FM’s goals. The Manager will manage resources, lead and direct the work of the FM Technology Services team (FMTS), and ensure appropriate controls are in place to manage risks.
Qualifications
Education:
- Undergraduate Degree or College diploma with a major in Computer Programming, Computer Systems, Information Management, Information Technology, or a related field
- University Degree in Computer Science or in related Information Technology field is preferred
- Project Management Professional (PMP) Designation would be an asset
Experience:
- 5 years' of IT field experience managing IT project implementations and upgrades
- 3 years of experience managing staff
- Experience in strategic planning, implementation, and operationalization
- Experience in a unionized and/or facilities management environment is preferred
Knowledge, Skills & Abilities:
- Ability to set priorities, in consultation with others, to advance FM and information technologies, and ensure FM systems are operational and responsive to user and staff needs
- Ability to prepare and manage IT budgets and engage in lifecycle planning
- Excellent communication skills to effectively interact with technical and non-technical users
- Project management skills to manage multiple projects simultaneously from conception to completion within prescribed timelines
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to assess customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Demonstrate resourcefulness with a strong sense of accountability and initiative
- Proven ability to interact and collaborate with people in an open, professional, respectful, and diplomatic manner
- Able to build and maintain lasting relationships with other departments, and key internal and external partners
- Ability to provide leadership and formal supervision of staff including establishing priorities, distributing work and resources, and assigning project teams
- Demonstrated commitment to ongoing learning and professional development
- Capacity to multi-task and to manage multiple competing priorities in a highly dynamic work environment with both technical and non-technical staff
- A strong technical acumen and knowledge in a broad array of infrastructure technologies, client services, website and application development, networked services, and system administration
- Ability to ensure confidentiality and privacy is maintained through the appropriate retention and destruction of information
- Computer skills with the ability to train others in system usage
- Advanced judgment, analytical, and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
- Results-oriented with the ability to motivate and coach employees to meet high performance standards
- Strong leadership skills with the ability to develop a shared vision to lead and coach employees to excellence
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
Learn more and Apply