Director, Technical Solutions

Permanent Full Time 

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We are looking for a Director, Technical Solutions.

Our Business Automation Technology Solutions team are a forward-thinking team, delivering cutting-edge solutions that transform our business operations. Our team is working closely with multiple business units and other technology teams to undertake innovative work aimed at building scalable and efficient business process orchestration and automation solutions focusing on capabilities in workflows, case management, rules engine, Intelligent Document Processing (IDP), Robotic Process Automation (RPA) and content/document management. We drive efficiency, innovation and continuous improvement for our stakeholders.?  

We are seeking a Director, Technical Solutions for the Enterprise Content Management capabilities and solution delivery who will work closely with various delivery and engineering teams as well as business partners to deliver on key business outcomes as well as technology priorities, driving forward modernization in our applications, platforms and our ways of working.  

This role is steeped in leadership - Delivery leadership, technical thought leadership and people leadership. The role is empowered to reinforce and build upon on the culture of tight collaboration, transparency and fact-based decision making that is centered on outcomes.  

What you will do: 

• Lead a cross-functional team to deliver product solutions that meet business requirements and engineering specifications. 

• Bring technical thought leadership and lead efforts to remediate unsupported technology/applications (Upgrades, platform migrations, rewrites etc) 

• Drive platform automation and engineering improvements that will accelerate delivery, increase quality, and reduce maintenance and change fail rates.? 

• Ensure applications and platform instrumentation is in place for proactive monitoring and responsive incident triage and resolution.? 

• Drive a?high-performance?culture for staff and promote culture changes within the organization.? 

• Build strong and trusted relationships with internal and external partners ie: third party vendors where applicable.? 

• Manage risk and compliance in accordance with Canadian and Global standards. Ensure alignment/ adherence to Enterprise technology standards, vendor management standards, and risk standards.??? 

• Focus on continuous learning and professional development.? 

• Drive an agile mindset within the team that measures progress over perfection.? 

• Hold yourself and your team accountable to contribute to the overall digital modernization of the organization.? 

• Identify and invest in opportunities (processes, training, systems) to enhance individual and team effectiveness.? 

What you will bring:

• Post Secondary education in Computer Science, Engineering or equivalent combination of training and experience.  

• 5+ yrs experience in engineering/technology leadership position. 

• Experience in content management technologies  

• Bias to action.? 

• Ability to use knowledge of industry, business and systems to solve business problems.? 

• Proven ability to develop and maintain collaborative business relationships.? 

• Ability to pivot and quickly change direction in response to changing priorities.? 

• Experience coaching and mentoring technical practitioners.? 

• Strong communication, collaboration and relationship building skills.? 

• Delivery leadership experience with engineering teams. 

• Architectural acumen with distributed systems. 

• Ability to lead, motivate and drive performance within a delivery team. 

• Curiosity, problem solving skills and critical thinking skills. 

• Growth mindset: open to new ways of working, experimentation, ability to use a try-it-and-fail-fast approach to ideas. 

• Demonstrated experience with both Agile and traditional project management approaches. 

• Willingness to get technical to understand product. 

What will set you apart:

• Experience working in financial services industry an asset.? 

• Experience with application and platform migration 

• Practitioner experience in IT – Development, Solution Architecture, BSA, etc. 

• Experience in cloud technologies and architectures. 

• Experience as product owner or product management roles. 

• Experience with operational excellence processes – Kanban, Lean, Six Sigma, etc. 

• Expertise with performance and proficiency metrics – definition and collection of. 

• Knowledge of Individual & Group Insurance and wealth domains. 

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The base salary for this position is between  $minimum - $ maximum annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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