Company HQ:
London, ON
Work Location:
Hybrid – remote + 2-days/week in office (London, ON) or in-person client meetings
Type of Work/Status:
Full-time, permanent
Salary:
$70,000 – $85,000 annually (dependent on experience)
Start Date:
To be determined
Reports to:
VP Marketing, Amanda Wolfe
A Personal Message from Melissa McInerney, CEO
Sixteen years ago I founded tbk to redefine the agency–client relationship. Frustrated by cookie-cutter approaches (I’d never worked at an agency and hadn’t had great experiences hiring them), I set out to break the rules: we deliver performance-first campaigns that prove themselves before we spend a dollar, and we empower our team as trusted experts with room to grow.
tbk is changing quickly and so is the industry. Our clients are some of the most ambitious companies in their categories and they’re moving fast. The person we bring into this role needs to move with them — and ahead of them. This isn’t a role for someone who wants to maintain. It’s for someone who wants to build.
About the Role
This role is the connective tissue between strategy and results. You’ll own a portfolio of client relationships and be the person responsible for making sure everything that’s planned actually gets done — on time, on budget, and to a standard that builds trust.
You’ll work directly with clients every day. You’ll coordinate with the project, creative, digital, and analytics teams who execute the work. And you’ll be the one who spots a risk before it becomes a problem and keeps every account moving forward.
This is a client-facing, execution-focused role that requires someone who is organized, proactive, and genuinely invested in whether their clients succeed.
Who We’re Looking For
- Exceptional at client service. You respond quickly, follow through without being reminded, and treat every interaction as a chance to build trust. Our clients should feel every single time that they are in capable hands and that someone genuinely cares whether they succeed.
- A calm problem solver. When things get complicated you get more focused, not more stressed. You bring options and a recommendation, not just problems, and you see complexity as something to work through rather than something to avoid.
- Already using AI to work smarter. You have found ways to use AI tools to cut through the noise, communicate better, and free up time for the work that actually requires your thinking. You do not wait to be shown how to use new tools. You figure it out and then share what you learned with the team.
- A natural at keeping things moving. Managing multiple clients, multiple teams, and multiple deadlines at the same time does not rattle you. You keep things organized, communication clear, and nothing falls through the cracks.
- Outcome driven. Sending the report is not the finish line. Knowing it led to a decision is. Launching the campaign is not enough. Knowing it hit the goal is what drives you.
What You’ll Do
You will own a portfolio of marketing clients from plan through to results. That means being the day to day point of contact: running status calls, sending updates before clients have to ask, capturing decisions, and following up on next steps without being prompted.
You will coordinate execution across the project, creative, digital, and analytics teams. You will build workback schedules, align the right people to the right tasks, and make sure monthly deliverables are complete and out the door on time. When something is at risk of slipping, you will flag it early and arrive with a solution.
You will manage client budgets and media spend, keep pacing clean, and protect the margins that allow the agency to reinvest in its people. Every report or presentation that goes to a client will be reviewed by you first. It will contain real insights, honest context, and a clear recommendation, not just numbers on a page.
You will run testable ideas across your accounts each month, track what works, and bring those learnings back to the team. You will spot opportunities to improve how we work and you will help make the people around you better.
What You Bring
- 3 or more years in a marketing, account management, or client services role, ideally in an agency
- Experience managing multiple client accounts and cross-functional teams at the same time
- A solid understanding of digital marketing channels, including paid media, SEO, email, social, and content
- Comfort managing budgets, reviewing spend, and protecting timelines
- AI tools as a genuine and current part of how you work, with a curiosity to keep pushing that further
- Clear, organized communication with both clients and internal teams
- Comfort with analytics and reporting tools such as GA4 and Looker Studio
- A solutions-first mindset: you bring options and a recommendation, not just problems
How to Apply
To apply, please submit:
1. Your resume with a digital portfolio or case studies that demonstrate measurable results.
2. A one-page cover letter (PDF) that outlines your proudest digital marketing achievement, the tools you used, and the specific impact you delivered.
Apply Now