Community Development Coordinator
Job ID: 41917
Faculty/Unit: Housing
Department: Housing - Western Apartments
Employee Group: Non Union
Appointment Type: Contract
Appointment Status: Temporary Part-Time
Start Date: 2026/04/01
End Date: 2027/03/31
Hours per Week: 0.00 to 24.00
Hourly Rate: $32.10
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
Housing and Ancillary Services is committed to providing the best student experience through the development of a thriving community within Platt’s Lane Estates. We provide programs and services which engage our diverse student population, and their families, in purposeful campus and community experiences that lead to personal growth, inclusive community standards, and global citizenship.
Responsibilities
The Community Development Coordinator (CDC) is responsible for creating a supportive community within Platt’s Lane Estates (PLE) and Western Apartments, under the supervision of the Associate Director, Off-Campus Housing and Western Apartments.
The Community Development Coordinator will respond to identified community needs by developing, organizing and delivering social, educational, and needs-based programs for the community while promoting involvement and engagement within the community. The Community Development Coordinator will be responsible for coordinating and managing events related to program offerings and will assist with curriculum design, implementation, continuous improvement and expansion of PLE programming.
The Community Development Coordinator will meet the needs of the PLE and Apartments community and will ensure that community members have the necessary support, information, documentation and resources using effective communication strategies (i.e. monthly newsletters, social media, office hours, consultation meetings, etc.). The Community Development Coordinator will support the Rental Clerks as a first point of contact for all internal and external inquiries and other related policies and procedures.
Key Accountabilities
Community Engagement
- Responds to identified community needs by developing, organizing, and delivering social and educational, and needs-based programs for the community
- Assesses the needs of a diverse community while considering the age and demographic of tenants and their families
- Responds to the needs identified by developing, organizing and delivering social, educational and needs-based programs
- Works with the Rental Clerks and Associate Director, Off-Campus Housing and Western Apartments and tenants to develop large-scale, community-wide programs (e.g. Tenant Appreciation BBQ, New Tenant Meet and Greet, and the Niagara Falls Trip)
- Creates a programming plan each month, in consultation with the Associate Director, Off-Campus Housing and Western Apartments, Facilities Management, Campus Safety and Emergency Services and Fire Safety
- Maintains a program database to review, revise, update, and evaluate current programs and ensures records are securely stored and prepares related reports and analytics as required
- Maintains and updates information in PLE and Western Apartments bulletin boards, commons spaces, monthly newsletters and social media
- Promotes involvement and engagement within the community
- Acts as a resource regarding programs and options available on campus and within the London community, or seeks out appropriate information
- Encourages engagement of PLE and Western Apartments tenants by involving them in the planning of programs, and on-campus leadership and experiential learning opportunities
- Understands and leverages resources available (e.g. Rental Clerks, Facilities Management, Student Experience, Campus Safety and Emergency Services, Fire Safety and local community organizations)
- Manages the Western Apartments Tenant’s Association and its members, attends regular meetings and identifies community needs from a tenant perspective
- Monitors the ‘Platt’s Lane Estates Community’ and “Western Apartments” Facebook group as well as building specific Instagram accounts and email to oversee tenant communications, shares important messaging and promotes programs
- Communicates effectively to build awareness around upcoming events and important operational dates
- Ensures tenants are aware of upcoming important operational dates based on community needs (e.g. lease renewing, childcare application dates etc)
- Maintains and fosters regular communication with tenants, the PLE Rental Office and the Associate Director, Off-Campus Housing and Western Apartments
- Refers and directs tenant concerns regarding facilities and other Residential Tenancies Act (RTA) issues to the Rental Office
- Collaborates with Housing & Ancillary Services Marketing team to develop a seasonal tenant newsletter to promote events and relay important information
- Communicates with the Housing & Ancillary Services Marketing team to advertise upcoming events and programs utilizing various communication methods (e.g. posters, social media)
- Provides support to programs conducted by fellow colleagues and campus partners by assisting, promoting, and attending these programs as required
Community Management
- Promotes a safe and inclusive living experience and responds to community trends, and community management concerns
- Connects regularly with the Associate Director, Off-Campus Housing and Western Apartments to determine current community management challenges in PLE and Western Apartments
- Creates programming to proactively prepare for Fire Safety, Community Safety and Security, Equity, Diversity, Inclusions and Indigenization
- Addresses low-level roommate concerns, or incidents that happen within the community
- Provides referral to Community Legal Services or Landlord Tenant Board for tenants who are having issues with subletters, roommates, etc.
- Additional related duties
- Acts as a role model of respect for self, others and the community
- Creates and maintains an inclusive atmosphere and promotes a sense of belonging
- Maintains confidentiality about job-related issues
- Completes risk assessments to ensure safety and security is properly considered while programming and event planning
- Supports Rental Office with administrative tasks during busy turnover periods
- Outcomes the role is to Achieve
- Western Apartment tenants receive informed guidance regarding programming, practices and procedures
- Creatively designed, attractive and informative content is delivered across all appropriate communication channels
- High-quality planning and support for events
- Achievement of effective and optimal use of resources
- Organized work-plans for self and others that include clear, actionable steps and targeted deadlines
- Timely, mindful and sound decisions that take into account current and future needs
- Positive and productive relationships based on trust and credibility
- Program records are maintained, accurate and up-to-date
- Program enrollment targets are met or exceeded
Qualifications
Education
- Undergraduate Degree is required
Experience
- 2 years’ experience providing administrative support and coordination
- Previous experience developing, promoting, and planning curriculum and events for diverse audiences
- Previous experience working in a post-secondary education environment is preferred
Knowledge, Skills and Abilities
- Knowledge of student development theory and curriculum development is preferred
- Knowledge of family and child development theory
- Familiarity with best practices for assessing, developing and implementing new business processes and procedures
- Familiarity with University policies and procedures preferred
- Ability to effectively present information, and conduct training sessions and workshops
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Ability to work in a manner that models best practices in confidentiality standards
- Ability to apply creativity, innovation and resourcefulness to daily work
- Capacity to support and demonstrate openness to persons of diverse backgrounds and beliefs
- Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
- Commitment to ongoing professional development with a desire to take on new challenges
- Discretion, tact and maturity to deal with highly confidential subjects or issues
- Ability to multi-task and maintain an organized and effective personal work environment
- Capacity to consider issues from the perspective of others
- Ability to work within a flexible schedule to accommodate the University’s events and activities
- Ability to work in a fluid and challenging work environment with changing deadlines and priorities
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Intermediate computer skills in Microsoft Office Suite
- Interpersonal skills to liaise with prospective and current students, staff and other members of the Western community
- Ability to plan and manage events of various sizes; familiarity with large scale events an asset
- Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
- Ability to work independently and effectively as a member of the team to achieve department goals
Why Western?
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!
Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
Please note that hours may vary depending on cycle of the year.
Learn more and Apply