IT Support Technician

by Keystone Technologies

Position Type: Full-time
Location: London, ON
Date Posted: May 20, 2025
Keystone Technologies

Job Description

IT Support Technician
London, ON
Job Type: Full-time, Permanent
Salary: $20.00-$25.00 per hour
Language: English (required)

Overview
We are seeking a IT Support Technician to join our team. The successful candidate will play a key role in maintaining our computing environment. This includes providing onsite, remote, and software system support, identifying system improvements, installing and configuring systems, monitoring system performance, and actioning issues with professionalism and punctuality.

Key Responsibilities:
  • Provide professional and courteous customer support
  • Take phone calls and document tickets in our management software
  • Connect to client systems remotely and troubleshoot Windows 10/11 issues
  • Perform virus scanning and remediation
  • Troubleshoot email, network, and internet issues
  • Provide on-site and remote support for Keystone Clients

Qualifications and Skills:
  • At least 1 year of customer support experience
  • Experience with Windows Server 2012-2022 and related Enterprise applications
  • Hands-on experience with network security devices, protocols configuration, and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc.)
  • Hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc.)
  • Hands-on experience with server peripheral hardware (UPS, backups, KVM, etc.)
  • Cloud platform certificates (MS900, AZ-800, AZ-104) is an asset
  • Experience with monitoring platforms like N-Able, Datto, ConnectWise is an asset
  • Experience troubleshooting networks is an asset

Benefits:
  • Casual dress
  • On-site parking
  • Paid time off
  • Bonus Structures
  • Overtime Pay

Schedule:
  • 8-hour shift (8:30 – 4:30)
  • Monday to Friday
  • Rotating On-call Schedule

Education:
  • Information Technology: 2 years (Preferred)
  • Cloud Platform Certifications (MS900, AZ-104)

License:
  • G (Preferred)

Keystone is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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