We are seeking a Mental Health Consultant to join our team on a 12-month contract. This role offers flexibility to work from anywhere across Canada, while maintaining a two-day in-office requirement to foster collaboration and connection.
The Mental Health Consultant is a key role in our overall morbidity strategy for mental health claims. The Mental Health Consultant will share their expertise to enhance the confidence and competencies of both case management and disability intervention team members. The Mental Health Consultant will make recommendations with the goal of high quality customer service/proactive claims management resulting in return to work/shortened duration of mental health claims.
The scope of the role will include individual mentoring, group mentoring, presentations and consulting on mental health claims. Through rich discussion and sharing of knowledge, the Mental Health Consultant will coach and support development of enhanced functional assessment, planning, implementation, communication, and critical analysis skills. While the primary audience for mental health mentoring is Case Managers, mentoring of Rehabilitation Consultants may also occur.
Mental health consulting will include responding to questions from case management and DIS regarding functional abilities, treatment plans, impacting factors, communication techniques, development of telephone interview questions and medical questionnaires, as well as recommendations on the effective use of tools and interventions. The Mental Health Consultant will also connect with health care providers, as appropriate.
This is an exciting opportunity for an innovative, forward-thinking individual with broad knowledge and expertise in mental health and complex case management, excellent communication and collaboration skills, and a commitment to coaching and developing others.
What you will do:
Provide individual and group mentoring
Consult on mental health claims through file reviews and discussions
Provide a written response to questions within a standard turnaround time
Promote effective use of tools and interventions
Engage in telephone communication with health care providers as needed
Remain current in new developments in MH, complex claims management, use of tools, etc.
Partner with the Best Practice team and other internal partners to provide input and expertise in evaluating new tools and services related to MH.
Demonstrate our core People principles: Lead at all levels, Be adaptable, Be the best in your role, Support a psychologically healthy workplace
What you will bring:
- Post-secondary degree or diploma in psychology, social work, or related degree/diploma is required
At least 3 years of experience working in disability case management and/ or intervention services
Demonstrated skill and track record in resolving complex mental health claims
Demonstrated experience in providing mentoring and consulting on complex mental health claims
Strong analytical, critical thinking and creative problem-solving skills with experience and expertise in seeking solutions outside existing boundaries
Demonstrated superior collaboration and conflict resolution skills to foster an environment that promotes learning and exchange of knowledge and willingness to try new strategies, approaches, and tools
Clear and concise written and verbal communication
Demonstrated experience providing educational or training sessions is an asset
Comfortable using technology such as Word, Excel, Power Point, Teams and Outlook
Demonstrated organizational skills to achieve required results
Self-starter and experience working effectively in a team environment
Excel within a Purpose and Vision driven work environment
- Bilingualism is an asset, but required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.
The base salary for this position is between $52,800.00- $97,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity.