Permanent Full Time
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We are looking for a Technical Lead, Desktop Engineering.
We are seeking a highly skilled Desktop Engineering Tech Leader to oversee our end-user computing environment and lead a team of desktop engineers. This role is responsible for managing the deployment, security, and performance of enterprise-wide desktop systems while driving innovation and process improvement. The ideal candidate has strong technical expertise, leadership experience, and a passion for delivering excellent user experiences.
Key Responsibilities:
- Lead and mentor a team of desktop engineers, providing guidance, technical expertise, and career development.
- Design, deploy, and maintain enterprise-wide desktop management solutions, including imaging, software deployment, patch management, and security updates.
- Develop and enforce IT policies, best practices, and security standards related to endpoint management.
- Collaborate with IT security teams to ensure endpoint security measures, including antivirus, encryption, and vulnerability management.
- Optimize the performance and reliability of desktop and endpoint systems through automation and proactive monitoring.
- Provide escalation support for complex technical issues and drive timely resolution.
- Lead IT projects related to end-user computing, such as OS upgrades, new technology rollouts, and system migrations.
- Stay updated on emerging desktop technologies and recommend improvements to enhance productivity and user experience.
- Partner with internal stakeholders to align desktop engineering initiatives with business goals.
Technical Skills:
- Expertise with Azure Virtual Desktop, Windows, and macOS operating systems, including enterprise deployment and management.
- Deep understanding of Microsoft Endpoint Manager (Intune), MECM (SCCM), and JAMF.
- Proficiency with Active Directory, Group Policy, and networking fundamentals.
- Experience with automation platforms (Ansible) & infrastructure as code (Terraform) and source code management (Git).
- Experience with Windows 365 and application virtualization.
- Familiarity with ITIL best practices and IT service management (ITSM) processes.
Soft Skills:
- Excellent leadership and team management abilities.
- Ability to lead and work across functional teams.
- Effective communication skills for technical and non-technical stakeholders.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications:
- Experience with cloud-based desktop solutions (Azure Virtual Desktop, AWS WorkSpaces, etc.).
- Experience with remote work solutions and virtual desktop infrastructure (VDI).
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The base salary for this position is between $63,500- $117,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.
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