Location:	London, ON
Date Posted:	Nov 21, 2024

Job Description

IT Vendor Relationship Manager (Hybrid)

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .

At The WSIB, You’ll Have The Opportunity To

explore many career paths and follow your passion
continuously learn and grow professionally
be recognized for the great work you do
participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

Salary Grade: N08

Annual Base Salary From: $97,186.00 To: $121,483.00

Job Summary

The IT Vendor Relationship Manager (is known internally as IT Partner Relationship Manager) will be the primary interface between internal WSIB partners and external partners of outsourced services. Responsible for contract and strategic partner management for a prescribed portfolio of technology products and/or services.

Major Responsibilities

Lead and /or participate in creating and implementing outsourcing strategies.
Work with internal WSIB teams in all Ontario offices to integrate partner management requirements into their methodologies and disciplines (e.g. risk, audit, compliance, legal)
Develop annual strategic plan for portfolio of partners and implement strategic direction across all relevant business units
Manage partner relationship(s) to align with the business' strategic goals and objectives, understanding and reconciling competing priorities and evolving business requirements
Evaluate partner performance against agreed service levels and ensure the prompt and thorough resolution/escalation of performance issues, understanding/managing risks associated with customer-facing
Develop understanding of technical/business aspects of partner services identify synergies, seek continuous improvement opportunities and implement initiatives to drive savings, pursue efficiencies, lower risk and increase capacity
Lead and /or participate in negotiations (pricing, deliverables, etc.)
Act as subject matter expert on contractual terms and conditions, and their commercial implications to the business
Develop and retain in-depth knowledge and expertise of market place and industry developments pertaining to partner relationship(s), category and business requirements
Provide leadership, where required, on Strategic Partner management and contract management activities such as: legal reviews, risk assessments, warranty claims, contract segmentation, regulatory, finance, procurements, development of contract scorecards and response plans for contract and Strategic Partner risks
Drive a culture that is process-driven, structured, transparent and accountable
Establishes an environment of mutual trust, respect and accountability
Work with Procurement and Legal in the preparation of RFx documents to solicit services for renewal of contracts or new service contracts
Convene and chair regular meetings with internal and external partners to review day-to operations, contractual compliance/terms and partner governance
Support the partner selection process, contribute to the strategic planning and partner analysis by drawing on knowledge of the supply market and previous partner management experience
Lead the preparation of reports for performance tracking related to contract compliance and performance metrics, internal customer surveys, partner risk management dashboards.
Prepare reports for strategic partner performance tracking related to contract compliance and performance metrics, internal customer surveys, risk program, dashboards and through ad-hoc feedback from clients
Ensure partner risk management and governance oversight of IT Strategic Partners is achieved by ensuring contractual agreements and the IT Strategic Partner management program are adhered to

Job Requirements

Post- secondary degree or equivalent
5 years in a leadership or vendor relationship management role.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca . The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by Dec 3, 2024.

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