Temporary Utility Data Services Representative

About the job

London Hydro has a vacancy for a Temporary Utility Data Services Representative for a 6–12 months term. In this role, you’ll dig into meter data, solve discrepancies, manage service orders from start to finish, and flag any metering, billing, safety, or theft concerns to the right teams. If you’re detail-oriented, organized, and enjoy problem-solving with strong communication skills, this could be a great fit.

What You Will Do

• Analyze meter data exceptions, investigate and correct discrepancies and choose appropriate course of action (including, but not limited to recheck, estimate, accept or adjust).
• Investigate low reads, missed or stale reads, service orders that could not be completed, access issues, continuous estimates and determine appropriate course of action.
• Create, schedule, dispatch/release, monitor, update, process, review, close and audit service orders and notifications for check reads, move outs, and meter irregularities.
• Identify and report any issues related to the metering/billing systems.
• Notify Electric and Water Meter Departments of meter irregularities, health & safety hazards and suspected theft.

What You Will Bring

• Effective interpersonal, organizational, and time management skills, and strong written and oral communications.
• Strong attention to detail.

Why Join Our Team

London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.

• Competitive Hourly Salary $28.35
• Recognition & Social Programs
• Wellness and Employee & Family Assistance Program
• On-site Cafeteria & Free Fitness Centre
• Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg, check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.

Background Checks and Other Information

The successful candidate will be required to complete a Criminal Record check prior to the commencement of employment.

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

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