Documentation and Process Analyst-C1097 (Under Review)

Summary of Duties:

Reporting to a Manager, this position contributes to the development, integration and maintenance of service area procedures and instructional guides, completes process reviews as part of a project team and provides assistance with implementation of digital solutions.  

Work Performed:

• Work with process improvement teams to identify systems requirements to meet required project outcomes.  
• Contribute to the development, integration and maintenance of service area procedures and instructional guides.  
• Participate in process reviews and complete related projects as assigned.
• Monitor, review and document systems, workflows and/or procedures, identifying, through discussion with others, areas where systems and workflows do not meet the intended objectives. Identify and recommend improvements in both systems and methods.
• With a comprehensive understanding of applicable business processes, identify and recommend projects and participate in business case development where digital initiatives will significantly enhance operations.
• Document business rules as part of project analysis and design using various techniques such as customer journey maps, interviews, workshops and business process and workflow diagrams. 
• Undertake improvements of the online application tracking system by working with internal teams. 
• Collaborate with process improvement and system-focussed employees within and outside the Service Area to develop and align process maps and instructional tools with digital systems, such as Amanda and CityHub.
• Create web and online portal content to simplify and clarify application requirements and processes for customers.  
• Maintain current knowledge of business practices and related technology. 
• Assist with project management for assigned projects. 
• Participate in software upgrades and modifications including testing, providing advice and guidance, and documentation as required.  
• Develop materials, update instructional tools and provide information and guidance in changed systems and processes to employees.

Qualifications:

Two-year Community College diploma in Business, or related field or equivalent.

Experience:

Three years of previous experience working with project teams in developing and implementing business solutions, and documenting processes.  

Specialized Training & Licenses:

Additional coursework or credential in project management is an asset.

Skills and abilities in the following areas are necessary: 

• Experience in project work involving new system and process improvement documentation, using information systems. 
• Experience in documenting processes and operational procedures in formats that can be easily understood. 
• Experience using and/or configuring AMANDA or similar product for digital administration of municipal planning, permitting and licensing management is an asset. 
• Demonstrated proficiency in Microsoft Office and Enterprise Resource Planning (ERP) Systems.
• Demonstrated ability to work independently, as part of a team, to resolve issues and meet deadlines.  
• Demonstrated organizational skills including planning, prioritizing, time management and the ability to multi-task.
• Effective customer service skills. high initiative and sense of ownership with strong customer focus. 

Compensation & Other Information:

$51,652 - $73,180 (Level 10)

This posting is for 1 permanent full-time position.

This position is currently under review.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.