Position Type:	Full-time
Location:	London, ON
Date Posted:	Jan 15, 2025

Job Description

Junior IT Support Technician

Job Type: Full-time, Permanent
Salary: $20.00-$25.00 per hour
Language: English (required)

Overview
We are seeking a Junior IT Support Technician to join our team. The successful candidate will play a key role in maintaining our computing environment. This includes providing onsite, remote, and software system support, identifying system improvements, installing and configuring systems, monitoring system performance, and actioning issues with professionalism and punctuality.

Key Responsibilities:

Provide professional and courteous customer support
Take phone calls and document tickets in our management software
Connect to client systems remotely and troubleshoot Windows 10/11 issues
Perform virus scanning and remediation
Troubleshoot email, network, and internet issues
Provide on-site and remote support for Keystone clients

Qualifications and Skills:

At least 1 year of customer support experience
Experience with Microsoft, network-vendor licensing, and software acquisition
Experience with Windows Server 2008-2019 and related Enterprise applications (Exchange, anti-spam, anti-virus, etc.)
Hands-on experience with network security devices, protocols configuration, and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc.)
Hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc.)
Hands-on experience with server peripheral hardware (UPS, backup drives, KVM/vKVM, etc.)
Experience with Cloud solutions like Office 365; Monitoring platforms like N-Able is an asset
Experience troubleshooting networks is an asset

Benefits:

Casual dress
On-site parking
Paid time off
Bonus Pay
Overtime Pay

Schedule:

8-hour shift (8:30 – 4:30)
Monday to Friday
Rotating On-call Schedule
Overtime

Education:

Information Technology: 2 years (Preferred)

License:

G (Preferred)

Keystone is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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