Department Overview
Customer Assistance Technology Solutions covers technical planning, integration, systems analysis, design, development, unit and component systems testing, deployment, support-maintenance, and more.
Meaningful, effective relationship-building is part of what these highly-skilled experts do best as they work together with technology project managers, delivery partners, business and systems analysts, testing and quality assurance teams, sponsors and so many other stakeholders to deliver requirements.
Job Accountabilities – What You'll Do
Develop and document detailed solution designs within SDS, acting as an application subject matter expert (SME) throughout the design and development lifecycle to ensure alignment with enterprise architecture
Lead the creation of solution options and deliver comprehensive end-to-end solutions, coordinating stakeholders to support development initiatives
Contribute to or lead complex application and system development, including programming and coding activities
Provide estimates for new projects and initiatives, supporting overall planning in collaboration with cross-functional teams
Design functional, technical, and user interface solutions that meet business requirements, architecture standards, and system performance expectations
Support development of System Requirements Specifications (SRS) and apply business knowledge to design optimal solutions
Review technical deliverables throughout design and development to ensure quality, identify gaps, and recommend improvements
Collaborate with project managers, business analysts, and technology teams to define metrics and performance goals
Deliver solutions aligned to enterprise technology standards, ensuring milestones are met on time, within budget, and compliant with quality and security standards
Conduct code reviews and support design approvals, ensuring adherence to standards, reusability, and maintainability
Identify opportunities to optimize cost and improve operational efficiency, recommending and implementing strategic solutions
Ensure reuse of existing components and maintain traceability to business requirements while designing scalable solutions
Provide technical support for escalated incidents and ensure timely resolution with minimal stakeholder impact
Maintain and enhance technical expertise, staying current with emerging technologies and industry trends
Prioritize workload effectively to deliver high-quality outcomes within established timelines
Build and maintain strong relationships across business and technology partners, contributing to a collaborative team environment
Share knowledge and provide mentorship, supporting team development and continuous improvement
Participate in complex technical initiatives and provide guidance to resolve issues within area of expertise
Where You'll Work
You’ll be expected to work Primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements – What You Need to Succeed
- Undergraduate degree or technical certificate, or equivalent practical experience
- 7 years of relevant experience in application or systems development
Technical Expertise (Required):
- Strong mainframe experience
- Extensive knowledge of IMS DB/DC, SAS, DB2, Smart Restart, CA-7, JCL, and SQL
- Experience with IBM OS/390, z/OS, TSO, ISPF, QMF, SPUFI, CLIST, VSAM
- Familiarity with tools such as File-Aid, NDM, FTP, and Endevor
Preferred / Nice-to-Have:
- Exposure to Netron CAP, Test Sets, ServiceNow, RC Secure, ICETOOLS, INSYNC
- Knowledge of distributed languages, frameworks, code management tools, servers, and operating systems
Professional Skills:
- Advanced knowledge of application development, systems design, and technology environments
- Ability to work independently on complex technical tasks and lead solution design initiatives
- Strong problem-solving, analytical, and stakeholder collaboration skills
- Proven ability to provide technical guidance and contribute to project planning and risk assessment
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.