Job Description: Client Excellence Consultant & Operations Analyst

Client Excellence & Operations Manager

About SellWell

Position Overview

Key Responsibilities

• Client Relationship Management: Act as a trusted partner to clients, developing strong, long-term relationships by understanding their unique challenges and ensuring the delivery of customized solutions that drive operational efficiency and sales performance.
• Client Support: Partner with clients to assess and optimize operational frameworks, ensuring alignment with scalable sales strategies and revenue growth objectives. Provide actionable recommendations, coaching, and training to enhance workflows, productivity, and organizational outcomes.
• Client Experience Optimization: Collaborate with sales and client-facing teams to ensure alignment and delivery of client needs. Address escalations promptly, driving solutions that uphold SellWell’s commitment to excellence.

• Operational Design: Conduct assessments and propose improvements to operational methods, systems, and procedures to improve efficiency and productivity across the organization and ensure alignment with business goals and client expectations.
• Process Improvement: Research, analyze, provide advice, and refine internal systems and processes, including project management tools, CRM platforms, and client delivery workflows, to support scalable and effective operations.
• Team Leadership and Development: Support, guide, and mentor operational staff, fostering a high-performance culture and ensuring collaboration between operational, sales, and client-facing teams.
• Project Management: Plan and lead cross-functional projects from initiation to completion, ensuring timelines, budgets, and quality standards are met. Coordinate with internal teams, such as branding, web design, and revenue operations, to deliver exceptional client-focused outcomes.
• Product Development: Collaborate with the CEO and leadership team to conceptualize, develop, and launch new products or services that align with client and market needs. Monitor market trends and research industry-leading developments and competitive offerings to ensure SellWell remains an industry leader in sales enablement solutions.
• Financial and Performance Monitoring: Track key performance indicators (KPIs), analyze outcomes and prepare data-driven recommendations for senior leadership to inform strategic decisions. 

Qualifications

• Experience:
  • 5-10 years of managerial experience, with a proven track record of leading diverse teams.
  • Minimum of 5 years’ experience in the coaching, training, or consulting industry.
  • Proven experience working with client success and sales teams to drive efficiencies and results.
• Education and Certifications:
  • A Bachelor’s degree in Business Administration, Management, or a related field is required.
  • An MBA or equivalent advanced degree is strongly preferred.
  • Candidates with a Certified Training Professional (CTP) designation and equivalent work experience in training, coaching, or consulting within sales management and customer success will also be considered.
  • Candidates holding both credentials will be given significant preference.
• Technical Skills:
  • Proficiency in project management tools and methodologies.
  • Experience with CRM systems and familiarity with SEM/SEO/PPC strategies.

• Competencies:
  • Exceptional organizational and time-management skills.
  • Strong communication and interpersonal abilities, with a focus on team collaboration.
  • Strategic thinking and problem-solving capabilities.
  • Detail-oriented with the ability to manage complex projects simultaneously.
  • Ability to inspire and motivate teams while driving accountability and high performance.
  • Strong decision-making skills with the confidence to lead in dynamic, fast-paced environments.
  • Skilled in guiding teams through organizational change and fostering adaptability in processes, systems, and culture.
  • Capacity to challenge existing processes and propose creative solutions that enhance efficiency and drive results.
  • Expertise in designing and delivering exceptional client experiences, ensuring client satisfaction, retention, and loyalty.
  • Awareness of global and local market dynamics to inform strategies and operations.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

How to Apply