Senior Account Manager

Senior Account Manager

About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences..

What We’re Looking For

We are currently seeking a highly motivated Senior Account Manager to join our Client Success team!

The Senior Account Manager will play a key role in promoting our company and its services, maintaining client relationships, planning solutions, acquiring new clients, mentoring team members, and supporting project discussions with cross-functional teams including PMO, Delivery, and Sales at Northern.

*We are hiring for multiple roles on the Northern Client Success team. We are open to considering candidates with varying levels of experience. If you are a motivated self-starter with excellent communication skills and a passion for delivering exceptional client service, we want to hear from you!

*Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace!

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office  

Just to name a few!...

Duties & Responsibilities

• Serve as a primary client contact, delivering high-value solutions, strategic marketing, and technical guidance to achieve short and long-term goals.

• Foster positive relationships with clients, driving business development and generating innovative agency-client strategies.

• Onboard new clients and projects, confirming budget approvals, and ensuring a smooth transition into the agency's services.

• Develop proposals and present them to prospective clients during pitch meetings, ensuring alignment with client needs and agency capabilities.

• Create and deliver SOWS to clients, ensuring clarity, accuracy, and alignment with project requirements.
• Upsell Northern’s services and solutions while identifying areas for new opportunities.
• Schedule and undertake regular account reviews (QBRs), ensuring client satisfaction and identifying areas for improvement or growth.
• Provide subject matter expertise, supporting clients on large-scale projects and explaining options to advocate for the best solution.
• Support RFP opportunities by recommending a solution to the client's needs, participating in short-list presentations and pitching solutions.

• Support pre-sales initiatives by supporting probative conversations and presentations with prospects, educating clients on technology-specific terminology and project workflow.
• Achieve team-based sales targets, collaborating with the sales team to meet or exceed revenue goals.
• Promote a positive and safe working environment within the team, providing advice, feedback, and support to all Northern team members.

Knowledge, Education & Experience Required

• Prior experience working at a web/marketing agency 
• Successful completion of a post-secondary program in a relevant field (e.g., marketing, advertising, public relations, communications, business).
• 6+ years of integrated agency experience in professional-client relationships, account, and/or project management
• Proficient in the use of GSuite
• Exceptional relationship management skills; ability to listen, understand, empathize, communicate concisely and connect well with clients
• Ability to acquire a valid passport and the interest to travel in North America
• Experience with various technical project management tactics and tools

Since its founding in 2015, Northern has grown to over 150 employees working together to help leading brands across North America navigate digital transformation. As one of only 3% of agency partners awarded Google Premier Partner status, and a Facebook Marketing Partner, Northern is a leader in digital marketing and advertising excellence. Our campaigns have been recognized as best-in-class by the Google Premier Partner Awards, Search Engine Land Awards, the Canadian Search Awards, and more.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada, including Best Workplaces™ in Canada, in Ontario, for Women, and for Hybrid Work.

Equity and Diversity

Northern invites applications from all qualified individuals. As a Rainbow Registered organization with the CGLCC, we are committed to employment equity and diversity in the workplace. We welcome applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process.