Bilingual Account Manager (French & English)

Accelerate your career with Mobials! ??

About Mobials

Mobials Inc. is a technology company born in London, Ontario. We operate remotely, hiring employees across Canada. We are best known for our industry leading product, AutoVerify. AutoVerify is a comprehensive suite of digital solutions tailored toward automotive dealers, manufacturers, lenders, and marketplaces alike. We enable businesses to better serve their customers. Visit our website to learn more: https://www.autoverify.com/

Under the Hood 

Join our team and work anywhere in Canada – home, coffee shop, or even poolside, because we’re all about remote life. Enjoy perks like company-paid flexible benefits options, fun events (virtual and in-person) and half day Fridays all year round to boot. We hire incredible people and your job referrals are not just appreciated; they're rewarded. Our culture is driven by communication and trust, acknowledging and supporting your life outside of work with the flexibility you deserve. All this to say, we value your journey at Mobials, both personally and professionally. 

The Roadmap 

The Account Manager role is focused on actively maintaining and upgrading accounts to increase product adoption. In this role, you will advocate for our products and services amongst your clients in hopes of infiltrating dealer groups and establishing long term relationships. As an Account Manager, you will maximize product adoption and monthly recurring revenue (MRR) by maintaining a high degree of customer engagement with your clients while identifying new and/or upgrade opportunities. You will act as a main point of contact for customers collaborating with Integrations, Tier 1 Support and Sales to ensure overall client satisfaction and retention. You will perform regular touch points to strengthen customer loyalty and minimize churn. You are extremely organized, an excellent communicator and possess a high degree of initiative. You must be a confident, self-starter with a desire to exceed the needs of your customers while maintaining retention and hitting sales targets. This role's purpose will be as a floater, to assist in all Growth pods or to help cover when other Account Manager's are off.

Performance Specs

• Build and maintain strong relationships with customers, and continually drive the value of our business solutions to increase product adoption and MRR growth.
• Manage a growing portfolio of accounts with some enterprise account management duties. Consistently deliver a positive customer experience to all.
• Act as the main point of contact for allocated customer portfolios and respond to all inquiries via email, virtual meetings, or phone calls in a timely, professional manner.
• Meet sales targets through needs analysis, and product demonstration. Collaborate with sales team members if required to obtain goals.
• Determine high risk customers, nurture accounts to effectively avoid churn and reach a set quarterly retention target.
• Perform the initial Playbook call in collaboration with the Integration Manager.
• Establish a relationship with users, uncover their strategic goals and relay the value and ROI of our software.
• Make recommendations on dealerships User Experience to ensure maximum conversions on our product suite.
• Manage customer contracts and agreements through renewal, upgrading, downgrading and cancellation.
• Identify customer needs and advocate for customers in collaboration with all internal stakeholders (eg. Product, Marketing, etc.)
• Communicate new features, enhancements, and products to customers.
• Input accurate and up to date customer information in our CRM database (HubSpot).
• Perform other duties, projects, or initiatives as assigned.

Preferred Mods

• Previous experience in a SaaS Account Management
• Inside Sales or a similar role.
• Experience in the automotive field is an asset.
• A passion for creating a memorable customer experience.
• Excellent written and verbal communication skills.
• Fluency in both English and French is mandatory.
• Dedicated team-player who thrives in a fast-paced environment.
• Highly ambitious, self-motivated, and ability to work well independently.
• Strong interpersonal, organizational, and problem-solving skills.
• Excellent in learning new technology.
• Proven ability to coordinate and prioritize multiple tasks.
• Experience using CRM software, HubSpot preferred.
• Knowing about cars is a bonus, but not required. [only added to some job postings – customer facing jobs would not include this language]

Performance Package 

• Salary: $50,000/per year
• All – The salary range listed is for a Canadian employee. It may vary depending on the work location of the successful candidate or other factors. In addition to salary, eligible Mobials employees may participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Pit stop… there’s more perks! 

• We continually optimize our onboarding process to ensure your first day at Mobials is a smooth ride
• We embrace cultural differences, which is why you can exchange statutory holidays for cultural holidays throughout the year
• We hold quarterly company-wide Lunch & Learns because food and learning fuel us
• We provide financial support with professional development to turbocharge your skills
• We provide paid volunteer time off so you can support a charitable cause in your community
• We offer 24/7 confidential counseling via an Employee Assistance Program in addition to company-paid benefits (health, dental, vision and more). 
• We help you save for the road ahead with financial benefits, such as Group Retirement Savings Plan and Deferred Profit Sharing Plan 
• We ignite fun through the planning of virtual and in-person events all year long 

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant’s accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.


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