Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Aug 26, 2024 |
Job Description
Solution Manager Product Delivery (HYBRID)
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .
At The WSIB, You’ll Have The Opportunity To:
Salary Grade: N08 From: $97,186.00 To: $121,483.00
Job Summary:
The Solution Manager, Product Delivery is responsible for oversight of an assigned product delivery team(s), with an assigned portfolio of applications, on a day to day basis. In this role, the Solution Manager, Product Delivery will manage and coordinate the software delivery lifecycle for all work (projects, operational, etc.) associated with the applications and their backlogs.
Accountable on an ongoing basis for shaping the short and long term plans for the portfolio of applications under assignment, in alignment with the broader IT technology roadmap, IT Client Engagement, and key business stakeholders. The role is responsible for influencing the direction of both divisional and cluster strategies, including opportunities to leverage key vendor partnership to further optimize the application management of the solution portfolio.
Manage a holistic view of all the applications and their product backlogs (enhancements, defects, technical debt, etc.), inclusive of IT/Corporate projects assigned to the Product Delivery teams. Responsible for developing the delivery plans for the Product Team, managing the deliverables, financials, resourcing, challenges, and governance associated with the teams work and successful delivery of its priorities and commitments.
As the Delivery Lead for the Product Team, the role is the single point of contact for the team members on a day to day basis and is responsible for removing barriers for the team, gathering feedback, and leading improvements in the team’s way of working. In addition, the role works closely with their IT Service Delivery Manager, Client Engagement, and Delivery Director, and other ITC management and WSIB strategic vendors to build and maintain collaborative, trusting relationships.
Ideal candidate would have implementation and support experience with Oracle Fusion Cloud Applications and PeopleSoft ERP.
Major Responsibilities:
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
Disclosing conflicts of interest
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .
Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca . The Privacy Office cannot provide information about the status of your application.
As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
Apply
About the job
About The Workplace Safety And Insurance Board (WSIB)We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .
At The WSIB, You’ll Have The Opportunity To:
- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing
Salary Grade: N08 From: $97,186.00 To: $121,483.00
Job Summary:
The Solution Manager, Product Delivery is responsible for oversight of an assigned product delivery team(s), with an assigned portfolio of applications, on a day to day basis. In this role, the Solution Manager, Product Delivery will manage and coordinate the software delivery lifecycle for all work (projects, operational, etc.) associated with the applications and their backlogs.
Accountable on an ongoing basis for shaping the short and long term plans for the portfolio of applications under assignment, in alignment with the broader IT technology roadmap, IT Client Engagement, and key business stakeholders. The role is responsible for influencing the direction of both divisional and cluster strategies, including opportunities to leverage key vendor partnership to further optimize the application management of the solution portfolio.
Manage a holistic view of all the applications and their product backlogs (enhancements, defects, technical debt, etc.), inclusive of IT/Corporate projects assigned to the Product Delivery teams. Responsible for developing the delivery plans for the Product Team, managing the deliverables, financials, resourcing, challenges, and governance associated with the teams work and successful delivery of its priorities and commitments.
As the Delivery Lead for the Product Team, the role is the single point of contact for the team members on a day to day basis and is responsible for removing barriers for the team, gathering feedback, and leading improvements in the team’s way of working. In addition, the role works closely with their IT Service Delivery Manager, Client Engagement, and Delivery Director, and other ITC management and WSIB strategic vendors to build and maintain collaborative, trusting relationships.
Ideal candidate would have implementation and support experience with Oracle Fusion Cloud Applications and PeopleSoft ERP.
Major Responsibilities:
- Operations & Governance Oversight
- Leading an assigned product delivery team and portfolio of applications including configuration and development, operational and governance responsibilities to deliver high level of quality, availability and reliability.
- Responsible for the overall backlog of the applications within scope (incidents, problems, service requests, and implementation of enhancements), ensuring quality and compliance to policy, standards, and oversee contractual service levels from suppliers.
- Determine and execute IT staffing capabilities and sourcing strategy based on assessment of defined IT/Corporate commitments for the product delivery team and in scope applications, based on client demand and required skills.
- Lead the internal and external audit exercises for assigned portfolios, such as compliance audits to portfolio specific services, which can include findings around risk and staff compliance gaps and remediation actions that could include further optimization opportunities such as outsourcing of existing or new services.
- Oversee the technology and people resource capacity management by performing capacity utilization assessments based on client needs, monitoring service consumption, and identifying opportunities for efficiencies leveraging current and/or new external service agreements.
- Maintain a holistic view of all BAU and ITC/Corporate projects for the product delivery team and its application portfolio involving specific services and manage ongoing priorities, challenges, resources allocation, conflicts, and govern the supplier‘s involvement in project delivery activities.
- Spearhead processes by overseeing the creation and review of documents including plans to ensure alignment business, technology and/or production requirements.
- Develop and manage project plans, financial estimates, resourcing estimates, business cases and high-level solution documents.
- Assemble and provide oversight to the product delivery teams by ensuring the appropriate capacity allocation and skillset required to meet the demands of the work owned by the team (project/initiative or BAU).
- Provide oversight of the technical solutions for high visibility projects, including removing roadblocks, managing escalations, and provide guidance and directions to assigned team.
- Oversee the collection of requirements for projects from corresponding internal clients and other IT stakeholders and make the appropriate recommendations based on input from the product delivery team and other vendor partners.
- Accountable for the negotiation and completion of supplier project delivery contracts and govern the compliance, quality and timeline.
- Ensure that new and updated components are compliant with current WSIB IT standards, that internally managed and externally provided cost, and resource estimation is executed and validated using a standardized approach and tooling.
- Develop, validate, and present resource and cost utilizing standardized methodology and tooling. Oversee the hand-off of practices and/or solutions from project mode to operational state.
- Business and Strategy
- Accountable for shaping the short and long term plans and strategy for the product delivery team and its portfolio of applications, including responsibility for providing input into the overall divisional strategies.
- Day to day governance of strategic outsourced and managed suppliers related to continuity, service improvement and risk management including budgetary, financial, contractual obligations and resourcing capacity and attrition.
- Execution of overall vision for assigned application portfolio by creating tactical and strategic plans aligned with market conditions for outsourced and managed services, participate in business planning, allocating appropriate resources, and ensuring the team members are aligned.
- Maintain a holistic view of the broader needs of the organization and identify opportunities for continuous improvement to improve quality of the service delivery including automation and elimination of manual processes/activities.
- Identify human capital optimization opportunities, and lead the implementation to improve the delivery efficiency, which includes reduction of manual efforts for delivery team members and clients.
- Engage in proactive risk mitigation activities and actions to prevent service interruption, and degradations.
- Develop yearly budget, review monthly budget forecast, validate invoices, and track actual spent to minimize the financial variances for assigned portfolio based on existing and/or new outsourced and managed services.
- Develop business case for proposed initiatives and support the Service Delivery Manager and/or Director to obtain buy-ins from leadership team on moving forward. Support the Service Delivery Manager on an on-going basis in confidential procurement initiatives which includes strategy on technology or resources that are disruptive and positions the organization to take advantage of emerging technology and external services.
- Accountable for creation of executive reports for the product delivery team and its application portfolio on services for the management and executive teams including status, accomplishments, risks, issues, and KPI, and financial information including business case and ROI opportunities for acquisition or replacement of external services to reduce ongoing operating spend.
- People
- Identify the capability & skills required to support the Service Delivery Manager in the recruitment process for individual contributor roles within the product delivery team.
- On-going input to the management team on staffing plans including team capacity & composition requirements, based on project and operational demands aligned with the IT roadmap and external market conditions.
- Act as a mentor by providing advice, guidance and direction to individual contributor team members’ day to day work and broader portfolio initiatives.
- Support the development of a positive, cooperative team culture by increasing collaboration with team members.
- Evaluate and improve own performance based on feedback from the management team.
- Engage in self-development activities by continuously improving personal knowledge of new technologies, business competencies, processes, and methodologies to adapt to the changing environment
- External Stakeholders
- Govern suppliers by participating in various Management committees confirming that expectations are aligned and ensuring the supplier’s services are assembled and initiatives are delivered according to specifications and within the agreed timeline and cost.
- Hold vendors and external suppliers to service level commitments while cultivating and ensuring functional and effective relationships with WSIB
- Continuously monitor the effectiveness of the governance framework, and provide recommendation on to the management team for changes.
- Accountable for the negotiation and completion of supplier end-to-end project delivery contracts and govern the quality and timeline as per agreements.
- Monitor supplier progress on continuous improvement initiatives and compliance items to ensure adherence to contracts.
- Assess and determine capacity of planned work and initiatives for assigned portfolio which includes determining whether work should be performed by external suppliers or internal resources.
- Internal Stakeholders
- Engage with IT Client Engagement, Service Delivery Managers & Directors, as appropriate, to develop a positive relationship, set clear expectations, and maintain communication with clients and peer groups within the WSIB ITC organization.
- Proactively seeking client feedback on satisfaction level of services and remediate delivery gaps within the product delivery team and its committed priorities.
- Manage issue resolution and communication of results to groups within the WSIB ITC organization.
- Oversee and provide system and financial consumption information to consumers and provide recommendations on further optimization of outsourced and managed services opportunities.
- Education requirements:
- Bachelor’s Degree in Science, Technology, Engineering or Math (or equivalent education and work experience)
- Industry relevant education or certificates (e.g. PMP, Scrum, SAFE, Agile…)
- Experience:
- 2+ years of work experience (technical and implementation) with one or more of the defined applications and/or technologies
- 7+years of experience in end-to-end solution implementation, system administration and production support
- Demonstrated experience in improving the efficiency and effectiveness of IT service delivery
- Demonstrated experience leading complex IT projects involving internal and external stakeholders
- Implementation and support experience with Oracle Fusion Cloud Applications and PeopleSoft ERP are strong assests
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
Disclosing conflicts of interest
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .
Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca . The Privacy Office cannot provide information about the status of your application.
As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
Apply