Product Manager- Pay

LBMX is growing again . . .

We are seeking a Product Manager, Pay.

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario.  LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives.  With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.

If you are an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.

Position Description:

The LBMX Pay will help define and refine the processes for making payments and work to streamline the process within a supply chain network. It includes purchase to pay, automated AP and AR. It also includes solutions for central billing/payments for buying groups.

The successful candidate must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. The successful candidate will also have strong people and organizational skills and be comfortable as an effective member of a productive team.

Responsibilities: 

• Developing and communicating a clear product strategy and roadmap for both the legacy products (EFT Payments - Pay), and new product lines, including private | public Marketplaces and the LBMX Supply Cloud
• Working closely with the Chief Product Officer, the Development Team, designated Business Owner, and other internal staff and customers to help guide the direction of Documents and Pay
• Clearly outlining Scopes of Work, identifying problems, opportunities, and solutions; assisting with questions that arise during the Functional Specification Document (FSD) process
• Planning and implementing product launches; creating process models, specifications, diagrams, and charts to provide direction to developers and the project team
• Directly influencing product direction based on constructive feedback received from all sources
• Collaborating with internal departments with regard to training materials, and making sure the implementation team has all relevant information for launching and supporting products
• Managing and tracking the status of customer requirements throughout the project lifecycle; enforcing and redefining as necessary
• Communicating changes, enhancements, and modifications of business requirements—verbally or through written documentation—to project managers, sponsors, and other stakeholders
• Coaching, training, and briefing internal staff and performing product demonstrations

Requirements: 

• Post-secondary College or University Education; product management certificates or courses are a plus
• Three or more years’ experience in a customer service environment, e.g., support, account management, project management, or sales
• Ability to explain products, features, and functionality with technical accuracy and simplicity
• Superior interpersonal and written communication skills
• Strong organizational ability, and comfortable acting as an effective member of a high-performance team
• Experience managing client and internal stakeholder expectations in a SaaS organization that maintains servers, databases, and software that allows these applications to be accessed over the Internet
• Comfortable calling and speaking with clients; using their feedback and market data to identify areas for improvements.
• Preferred: Experience with fintech applications regarding payment solutions that integrate with banking institutions as well as banking API’s

The Perks of Working with us! 

• Com[petitive salary and benefits including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• $500 Staples Allowance for new hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
• Named one of London’s Best Places to Work (2022)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.