Information Technology Administrator

About the job

Who We Are

Vari-Form Manufacturing Inc. is a leader in advanced tube hydroforming technology for the development and manufacture of products used by the automotive industry. Vari-Form Inc. has three facilities in Strathroy, Ontario.

Job Duties

This role is responsible for providing first-level technical support for all technological services and applications, primarily related to major technologies such as email, telephone, laptops, and desktops

The IT Help Desk ensures that the office and production staff who use these services and applications that have any technical issues resolves these in a timely fashion either directly by the incumbent or with assistance from second-level support within the team or from others within the organization or vendors.

Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions

Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors

Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner

Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations

In depth Knowledge of computer system administration, including computer networks, operating systems, and common application software

Basic knowledge of email delivery technologies such as Office365 and Exchange

Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management

Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines

Knowledge of commonly used concepts, practices, and procedures including computer accounts, corporate data and email

Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)

Positive, outgoing attitude with genuine customer service orientation

Demonstrates attention to detail and accuracy

Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner

Comply with company policies and procedures supporting the quality management system, environmental management system, and health and safety.

Other duties as assigned.

Requirements

College diploma in an information technology field or a university degree with a minor in an information technology field

Relevant Information Technology certifications an asset (ex: A+ certification, Microsoft Certified Professional, etc.)

Experience providing technical support and customer service.

Ability to work independently

Availability to work primarily day shift with the possibility of working outside core day shift hours as required

Requires reliable transportation to travel between multiple locations in Strathroy, ON

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