Manager, Process Excellence

Permanent Full Time 

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The Operational Strategy & Enablement team within Canada Life Workplace Solutions Organisation is looking for a Manager (Process Excellence)

Reporting to the Director (Optimization and Enablement) The Manager is responsible for operations transformation and continuous improvement in core operational areas.

The Manager will be accountable for achieving operational excellence to deliver efficiency, improve quality, build operational resiliency, and lead the transformational journey across different business units in Canada Operations.

What you will do

• Contribute to the planning and implementation of Transformation Strategy by creating operations blueprints and mapping out roadmaps
• Drive Operational Excellence - through development and management of the operational frameworks that optimize costs, pipeline management, business processes
• Lead multiple strategic initiatives - collaborating across functions to implement improvements that cultivate better experiences for customers and business users, as well as achieve designated business goals
• Steer the design and realization of process re-engineering efforts
• Oversee the entire process analysis cycle from potential assessment and improvement phases through to implementation and control.
• Provide coaching support and lead departments through the process improvement cycles as a part of building the culture of continuous improvement
• Evaluate extensive and intricate datasets and develop narrative-driven reports
• Provide input into the development and monitoring of the budget
• Develop Business Cases for Initiatives and provide analysis and reconciliation support through savings realization period
• Develop Process Classification Framework and maintain a repository of business processes
• Design future state processes in collaboration with business and technology stakeholders and document processes in BPMN2.0 standards
• Define and measure KPIs to measure process effectiveness
• Provide thought leadership in building and enhancing process engineering capability within the Organisation

What you will bring

• Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success
• Strong knowledge of Lean Process Improvement and Lean Operations Methodology
• Creative problem solving skills and ability to apply frameworks (MECE, Decomposition Tree, etc.) to solve complex problems
• Expertise in Service and Operational Design
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing deliverables

Qualifications:

• University Degree in the industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
• Professional certification(s) related to Operations design and Process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management)
• LSSBL certification with 2+ years of experience is an asset
• 2+ years experience leading and delivering operational process improvements or initiatives
• Excellent Data Analytical Skills
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools
• Familiarity with PowerBI is an asset
• Financial services/insurance business knowledge is an asset

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The base salary for this position is between  $74000 - $137000 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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