Senior IT Business Analyst (hybrid)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan. 

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

This is a temporary opportunity up to 6 months in duration.

This role will be on the Robotic Process Automation and Intelligent Automation team. 

Salary Grade:  214        From:  $101,331.63  To:  $119,213.59

Job Summary:

Provide business analysis expertise for a range of medium to large scale ITC and WSIB projects. Inform organizational strategic direction and initiatives by providing business analysis expertise for business transformation, re-engineering and business improvement initiatives. Build and maintain internal and external stakeholder relationships.

Major Duties & Responsibilities:

I.   Lead and conduct business analysis, business process modelling, redesign and systems consulting services related to IT systems development and application maintenance and support by:

• Leading complex enterprise wide business and data analysis in order to provide ongoing evaluation of business, informed planning and decision making while engaging with external partners such as Gartner.
• Facilitating and leading in-depth workshops to elicit, review and confirm business requirements, business process reengineering, data and workflows, business models, business rules and user interface design.
• Translating client business requirements into functional and information documentation, identifying alternative business design options and solutions; ensuring that the solution(s) satisfy all business requirements.
• Preparing and presenting project proposals, including financial analysis, cost estimates, terms of reference and cost/benefit studies for each option.
• Deploying business analysis techniques to identify relationships and patterns hidden in business process that might reveal areas of improvement within Enterprise, opportunities for targeting program services and process improvements.
• Partnering with management on project and technology initiation in order to promote acceptance that will ultimately improve efficiency and performance of the WSIB.

II.   Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow while contributing to the evolution of the ITC and client program areas by:

• Identifying and establishing scope and parameters of business analysis in order to define outcome criteria and measure-taking actions, develop and document business rules for conceptual designs and communicate conceptual business models and communicate to developers.
• Partnering with Solutions Architects and Enterprise Architects to provide advice and recommendations for the design, development and implementation of new, enhanced or customized systems, processes and applications so as to provide recommendations and options to Senior and Executive management.
• Partnering with the Project Manager(s) in the development of business cases, assist the project team through business case objectives, i.e. process change, requirements definition, problem definition, benefit realization, design principles, etc.; lead collection of business case relevant information provided via stakeholder interviews.
• Supporting and building consensus with all levels of management in defining business and operational goals by bringing clarity to unit strategies, understanding current process issues; conducting feasibility and business case analyses and making recommendations on business process improvements that may impact the business.
• Synthesizing and developing information synopsis from various internal and external clients into discussion and issue papers and/or briefing notes.

III.   Lead workshops with project teams to explain and gain consensus on business analysis tools and techniques to be used on projects as well as conduct research related to the use of new and innovative  technologies, tools and methods to optimize IT systems and services.

IV.   Provide project planning input, leadership and functional expertise for the development, testing and  implementation of business systems; deploy and oversee assigned project resources; provide technical expertise, guidance and solutions; solve project issues; provide recommendations to management; identify potential implementation issues and make recommendations to fully address all implementation issues.

V.   Provide business analysis guidance and consultation to:

• Project Managers as it relates to understanding business analysis artifacts required for each phase of the project lifecycle and estimates for the same.
• Business Analysts to ensure continuous improvement and compliance with established methodology and best practices.

VI.   Develop specifications and participate in formal procurement, including evaluating bids and participating in selection as a subject matter expert.

VII.   Perform other duties as assigned or required.

Job Requirements

• University completion at undergraduate level in computer science, information technology, business administration, commerce, science or social science.

• Seven years prior experience in business analysis, business process re-engineering and remodelling, and business transformation initiatives.

The WSIB may require a prospective candidate to undergo a criminal records name check prior to or at any time following hire, if required for the specific position applied for.

To apply for this position, please submit your application by 11:59pm EST on the closing date noted above.

*Note: For Bargaining Unit postings, date of need will be thirty (30) working days from the closing date of the posting for Regular Recruitments, and six (6) months from the closing date of the posting for Planned Recruitments.

You will receive further communication regarding the status of your application shortly after the posting closes.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees.  We invite all interested individuals to apply.  If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca.  If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.  

Please visit our EDI Homepage to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.  

Privacy Statement

Personal information will be collected from your resume, application, cover letter and/or references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323.  Be advised that information related to application status will not be provided.