Survey Assistant (On Demand - Casual)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

This is a temporary opportunity up to 10 months in duration.

Hourly Rate: $17.25

Hours: 0-14 hours per week

Job Summary:

The Survey Interviewer will work on an on-call/part-time basis. While consistent hours of work will not be guaranteed, the Survey Assistant/Interviewer is expected to be available to work 2-3 shifts per week (depending on current project needs). During regular business hours shifts could range anytime between 9:00am to 3:00pm Monday to Friday and evening work from 2:00pm-8:30pm Monday to Thursday.  Responsibilities include: the collection of project-related data through telephone surveys, data entry and validation, testing of new questionnaires and recruitment of participants for focus groups.

Major Responsibilities:

1. Conduct telephone interviews with injured workers, employers, providers and WSIB staff, and other stakeholders by:

• Calling clients and administering voluntary questionnaires following the instructions and training provided
• Recording responses by keyboard into Computer Assisted Telephone Interview (CATI) System in an efficient and error-free manner
• Using techniques acquired through experience or in training to elicit thorough and comprehensive responses from survey respondents

2. Perform data entry by:

• Keying data according to instructions and training provided in an efficient and error-free manner
• Checking accuracy of data entry done by other Survey Assistants/interviewers, as required

3. Other potential duties may include:

• Storing/filing/labeling data
• Ad hoc work in support of Research and Evaluation projects with supervision and training 
• Note-taking in an internal focus group setting and transcription of recorded audio conversations
• Number validation/data entry -  reading from statistical program output
• Perform other related duties and responsibilities as assigned or required

Job Requirements:

• Grade 12 education or equivalent
• Client-facing telephone experience
• Keyboarding skills – 20 WPM minimum

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca.  If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.  

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.