LMS Migration Support- FT Western Student

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central source committed to providing highquality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and support units to leverage central supported technology solutions and services where appropriate.

The Instructional Technology Resource Centre (ITRC) is a support facility for faculty who wish to integrate technology into their courses. For more information about the ITRC visit https://itrc.uwo.ca/.

The ITRC performs the following roles:

• Assists in the use of instructional technology
• Helps in the preparation of online content
• Provides information on various instructional technology tools
• Facilitates the deployment of instructional materials
• Maintains the systems and software that support instruction

The ITRC operates within the Client Services area of WTS and works co-operatively with the Centre for Teaching and Learning (CTL), Continuing Studies, Distance Studies and Western Libraries to address the need for support for instructional technology.

The ITRC is a facility equipped with current hardware and software to be used for the design of technology enhanced instructional materials. The ITRC encourages faculty members to make use of the services offered to design their own instructional components. There are also many organizations and journals that provide information online related to instructional technology.

The ITRC employs student consultants who work directly with faculty on specific projects to create online or multimedia instructional material. Proposals are submitted to the ITRC and reviewed based on a specific set of criteria. Projects meeting these criteria are assigned an ITRC student consultant who will provide the technical expertise required for the creation of the online learning materials.

Responsibilities

The eLearning Technology Team in WTS is seeking enthusiastic and tech-savvy Student Migration Helpers to assist with the migration of course materials and content from the old OWL (Sakai) to the new OWL (Brightspace) as part of our OWL Migration Project. As a Student Migration Helper, you will play a crucial role in ensuring a smooth transition and providing support to both faculty and course support staff during this role.

Please note the hours:

May 1, 2024- Aug 30,2024 : 35hours/week

Sept 1, 2024- April 30, 2025: 20hours/week (Approx)

Responsibilities:

1. Assist Faculty and Course Staff in Content Migration: Aid in migrating course materials, assignments, quizzes, and other educational content from old OWL (Sakai) to new OWL (Brightspace) following specified guidelines and procedures.

2. Quality Assurance of Migrated Content: Perform quality checks on migrated course content to ensure accuracy, formatting consistency, and functionality within the Western Brightspace platform.

3. Troubleshooting Support: Provide technical support and troubleshooting assistance to faculty and course staff encountering issues related to the migration process or navigating Brightspace.

4. Documentation: Document migration processes, best practices, and frequently asked questions to create resources for faculty and course staff, aiding in their transition to Brightspace.

5. Communication: Maintain clear and effective communication with project managers, faculty members, and course support staff to provide updates on migration progress, address concerns, and gather feedback.

6. Collaboration: Collaborate with other team members, including the ELT and WTS Help Desk and Centre for Teaching and Learning, to ensure a coordinated effort in the migration process and resolve any technical or logistical challenges that may arise.

Skills and Qualifications

1. Familiarity with OWL Sakai: Proficiency in navigating OWL Sakai, with a strong understanding of its features and functionalities.

2. Technical Aptitude: Comfortable with technology and willing to learn new tools and software.

3. Attention to Detail: Meticulous attention to detail to ensure accurate migration of content and thorough quality checks.

4. Troubleshoot: Ability to troubleshoot technical issues and report and/or provide solutions promptly and effectively.

5. Communication: Excellent verbal and written communication skills, with the ability to articulate technical information clearly and concisely to non-technical users.

6. Collaboration: Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.

7. Time Management: Effective time management skills to prioritize tasks, meet deadlines, and manage multiple responsibilities concurrently.

8. Customer Service: Commitment to providing excellent customer service and support to faculty and course support staff throughout the migration process.

9. Familiarity with Brightspace is preferred: Proficiency in navigating Brightspace is preferred, with a strong understanding of its features and functionalities.

10. Experience with Jira and Confluence is preferred: Prior experience using Jira for project management and Confluence for documentation is preferred. Familiarity with these tools will aid in tracking migration tasks, documenting procedures, and collaborating effectively with team members.

11. Web Technology is preferred: A basic understanding of HTML, CSS, and/or JavaScript is preferred.

Education and Experience:

· Must be currently enrolled as a full-time student at Western University.

· Previous experience with LMS platforms, technical support, and familiarity with Jira and Confluence are preferred but not required.

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth.  Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.  Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application.  In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications.  Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.


Learn more and Apply