Account Manager (Web)

Account Manager (Web)

Account Manager (Web) Position:

The Account Manager is the primary relationship owner for an assigned group of digital marketing, web and branding client accounts with responsibility for the retention and growth of those clients. The Account Manager works across a number of verticals, leading a variety of digital marketing, web and creative/branding projects, and ensures final products and campaigns are delivered to the highest degree of quality and performance. The Account Manager has an important position in that they straddle both standing for the success of the client and tbk – striving to create ongoing win-win relationships.

Responsibilities of the Account Manager position include:

• Oversee the project management of digital marketing, web development and other creative projects (e.g., website/software development, digital adverting, SEO, email marketing, social media management, landing page development, video, logo design, stationary/collateral, etc.).
• Ensure the timely and successful delivery of solutions in accordance with customer needs and objectives.
• Strategize and offer digital marketing, web and creative solutions to clients where there is an opportunity for the client to generate better business performance.
• Act as the primary point of contact for clients; answer and quickly respond to client emails and phone calls; lead client meetings; deliver performance reports.
• Proactively identify product and service issues and resolve them expeditiously.
• Work with the development, digital, creative and content teams to consistently improve client websites and digital marketing campaigns for optimal success and to better serve the overall success of the given strategy.
• Partner with tbk’s leadership to develop strategy, participate in sales and consulting meetings and assist in the creation of Statements of Work.
• Manage account budgets mindfully and successfully.

Skills required for the Account Manager position include:

• Prior experience working at a web/marketing agency in an account management role. 
• Successful completion of a post-secondary program in a relevant field (e.g., marketing, advertising, public relations, communications, business).
• At least four (4) years of experience in professional-client relationships and project management.
• Demonstrated ability to devise and implement digital and web strategies that benefit clients.
• Proven ability to lead the management of digital marketing, web and creative projects; delivering top-quality work in accordance with project scopes, budgets and timelines.
• Thrives in a fast-paced environment; able to effectively prioritize, escalate and follow through on expected deliverables in accordance with deadlines and urgent matters.
• Exceptional relationship management skills; ability to listen, understand, empathize, communicate constructively and connect well with clients.
• Employs a strong understanding of web/digital analytics and uses such knowledge to glean meaningful insights and deliver strategic recommendations to improve marketing performance.
• Above average skill in Microsoft Office’s suite of software including Microsoft Word and Excel.
• Strong familiarity with Google Ads, Google Tag Manager and Google Analytics platforms.
• Strong familiarity with Facebook/Instagram Ads and LinkedIn Ads platforms.
• Experience building and implementing on-site and off-site SEO strategies.
• Excellent written and oral communication skills.

What we offer:

Our culture is an extension of our vision: to help clients and team members see the potential they never knew they had. We offer direct leadership mentoring, professional training to continue to expand your knowledge, a culture of ownership and leadership and epic celebrations. Alongside these, we have great benefits, a flexible work environment, quarterly raises, and senior leaders’ ownership opportunities.

To Apply:

Qualified candidates should forward portfolio, resume, and cover letter in confidence to jointbk@tbkCreative.com.

We are grateful to all applicants for their interest; however, we will only be contacting those candidates who have been selected for an interview.

A message from the CEO, Melissa McInerney:

Thank you for your interest in a career with tbk. To give you background, tbk is a company that helps other companies successfully compete.  We do this by producing some of Canada’s most effective web design, branding, digital marketing and marketing software solutions. The company is comprised of over 30 staff members and is based in downtown London, ON., right across from beautiful Victoria Park.

Our company has been recognized for many industries and business awards and for that we’re grateful. In 2020, tbk was named to the Canadian Business Growth 500 list, which ranks “Canada’s Fastest-Growing Companies”. In 2016, tbk was named Small Business of the Year at the London Chamber’s Business Achievement Awards. And for five consecutive years (2016-2020), tbk has been named Top Web Design Provider in London by Consumer Choice Award.

By joining our team, you’ll be part of the company’s mission to help make businesses better through innovative uses of technological, digital and creative solutions. Some of our current clients include 3M® Canada, Davis Martindale LLP, Eckler Ltd., Extendicare Canada Inc., Hino® Canada, Jiffy Lube® Ontario (59 stores), Lerners LLP, Old Oak Properties, Tricar and Yogen Fruz®. You may also be involved in projects with tbk’s subsidiary company, AODA Online, a web accessibility software that has serviced over 2,000 corporate users across Canada.

tbk is passionate about improving the community too. We established tbk’s Women in Tech Scholarship, which pays for a female student’s first-year tuition entering Fanshawe College’s Interactive Media Design program. If staff have large vet bills, we pay for them (75% up to $3,000 per incident) through tbk’s Molly Fund. And this past summer, tbk’s Molly Fund opened to the public where families who have a dog that requires a medical amputation surgery can apply to the Fund for financial assistance.

I respect every team member at tbk because they strive to improve the lives of their team, our clients and our community. If you feel like we’re the right place for you to grow your career, we look forward to hearing from you.

Together, we can make things better.

Equal Opportunities:

tbk is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital, veteran, or disability status.

tbk values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees. We do not discriminate based on any legally protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know.

Qualified candidates should forward portfolio, resume, and cover letter in confidence to jointbk@tbkCreative.com.

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