IT Administrator & Support

IT Administrator & Support

You Want to Work Here!

Are you looking to work for one of the fastest growing technology companies in the automotive industry? Are you located in London, ON and looking for a remote position? Are you looking to work for a company that values their employees by providing a fantastic and flexible company culture? If you are looking for a challenge and an opportunity to grow with an amazing team of people, Mobials wants to hear from you!

About the Role

The IT Administrator role is focused on asset management and maintaining various IT systems. You will actively be responsible for the troubleshooting of technical issues related to computer systems, networks, and equipment. You will provide technical support to employees and handle all IT help desk tickets. You will perform general systems administration tasks, including analyzing the performance of current technical systems and perform hardware and software installs and updates. You will also maintain an asset inventory and fulfill equipment needs. You are a highly organized problem-solver with strong communication and analytical skills. This is an-entry level role. This role requires some travel to head office in London, ON.

Responsibilities

• Participate in system design and planning sessions for the development and maintenance of corporate IT systems
• Maintaining accurate documentation and diagrams of IT systems
• Monitor and report on system performance and key systems metrics
• Provide technical support and troubleshoot user problems
• Analyze system performance and recommend improvements
• Design and maintain infrastructure systems and business application servers
• Perform hardware and software installs, and operating system patching
• Suggest improvements to internal support procedures
• Participate in planning and make recommendations for distributed and enterprise hardware systems management software and architecture
• Provide general systems administration tasks including system configuration management, OS installations, security updates, and urgent system patching
• Conduct problem management for technical problems and issues
• Create, manage, and work help desk support tickets

Job Requirements

• Degree or Diploma in Computer Science, Information Technology, Information Systems, or equivalent
• At least 1 year of experience in an IT related role
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiar with Firewalls, Macintosh products, Microsoft Windows Operating Systems
• Ability to create scripts in Python, Perl or other language
• Strong problem solver
• Excellent oral and written communication skills
• Detail oriented
• Working out of the head office location in London, ON when required (approx 5-10 days per month)

Who We are Looking For

• You are not scared to ask questions, rather, you are always wanting to learn.
• Curious learners = creativity = innovation = positive change.
• Great attention to detail.
• You like to work with a team.
• You are not scared to offer your opinion. We value diversity of thought.
• You take great pride in yourself and your work … you are a fan of you!

Life at Mobials Inc (You WANT to read this part!)

• A remote first work environment.
• Hotel desking is available in the head office location in London, ON.
• Education & personal development - we expect everyone to be learning and growing and we will support you, including financial support.
• Work life balance - Mobials allows flex-time scheduling and has competitive vacation benefits. We understand that life happens!
• Benefits - there is a company-wide, company paid flex plan health and dental program.
• DPSP - We help invest in you and your future.
• Social committee - we organize socials regularly (Virtual Bingo, Virtual Lunches, Beach Day, office olympics, scavenger hunts, etc.) and have a super fun annual Christmas party.

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant’s accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.

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