Client Engagement Representative

Working Here
At CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house leadership training courses, other days you’ll be eating a catered lunch with your team mates. Grab a seat in the state-of-the-art office at 100 Kellogg Lane and collaborate the day away. What’s that, it’s the summer? Well, the 4-day work weeks have kicked in; enjoy those extra paid days off! Why not use one of your paid volunteer days to give back to your community? What else can we list? Competitive wages, amazing benefits like a wellness spending fund, a company-matched pension program, monthly “work from anywhere” days, yearly performance-based bonuses, health and wellness programs, a literal award-winning culture, parental leave top-ups and all kinds of social events. To top all of this off, every day you get to choose how you get to do meaningful work with incredible people. So, looks like we’re obsessed with a few things here – data and our people!

Key InformationEmployment Status: Full-time, permanent Job Type: Mainly on-site with hybrid "work from home" days Location: London, ON *Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada.Job Details
The Client Engagement Representative will strengthen subscription client relationships by providing insights, training and best practices while upselling new services to existing clients. They will introduce potential use-cases and communicate the Return-On-Investment (ROI) of implementing best practices with our key strategic partners in order to increase utilization and achieve our retention goals.

 Position Responsibilities

• Maintain and maximize revenue across your client-base through increasing product utilization and customer retention through the demonstration of product use-cases and their ROI 
• Establish a coaching relationship with assigned accounts 
• Collaborate with Regional Sales Managers on executing plans for dealer groups and dealerships in your region
• Prepare and execute presentations to demonstrate value in the CARFAX Canada family of products 
• Perform effective training and demos on how to use our products, add products, and address any resulting questions or concerns 
• Leverage our Customer Relationship Management (CRM) database to identify opportunities, run reports, and track and maintain accounts

Education and Experience Required:

• 2+ years of sales or account management experience
• A background demonstrating your competitive nature
• Strong communication, presentation, and negotiation skills
• Excellent time management skills
• A positive attitude and desire to celebrate wins
• Ability to work individually and as part of a team
• Very adept at identifying and solving problems
• Ability to build relationships
• Strong industry knowledge an asset

Equal Opportunity EmployerCARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email hr@carfax.ca. If you are interested in applying for this position, please visit our website https://www.carfax.ca/careers. Applications will be accepted until a suitable candidate is hired.   We thank all applicants for their interest; however only those selected for an interview will be contacted.  About UsCARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.  Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily. Objective – Guided by facts, driven by results.Transparent – Clarity through open and honest communication.Customer advocate – Putting the customer at the center of everything we do.Solutions oriented – Turning challenges into opportunities.Integrity – Where honesty meets action.