Systems/Technology Analyst (Hybrid option)

About Us:

We are a dynamic and growing credit union with 10 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

We are looking for a Systems Analyst who is curious and will explore new technologies, design small proofs of concept, gather data, and scale what works. We are focused on improving Active Directory, database reliability, and network performance, then augmenting with automation and artificial intelligence. 

Why Join Our Team?

At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

 Mainstreet offers its employees:

• Work-life balance and flexible work arrangements
• Opportunities for training and advancement
• Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
• Opportunity to work at a values-based cooperative

Our Values:

Personalized: High quality personalized advice with flexible solutions.

Supported: Highly responsive through empowered professionals.

Known: Meaningful impact and connected to community.

Easy: Easy and in the way our members prefer.

The Role:

Salary: $77,080.00 - $96,350.00 (commensurate with experience)

Location: Hybrid option (in office work at one of our administration offices (Strathroy or Sarnia)

Job Function:

The Systems Analyst is responsible for maintaining key management information systems, including Entra ID and Active Directory, database connections, and PowerShell scripting. Working under the direction of the Senior Systems Analyst and reporting to the Director of Information Systems, this role ensures the security, and reliability of our technology environment. The Systems Analyst contributes to safe network operations, reliable data flow, and colleague support through troubleshooting, requirements gathering, and the delivery of technology solutions.

This position is primarily focused on these core areas:

• Active Directory Administration
• Business Continuity
  • Database Management
  • Network Management
  • Incident and Problem Management
• Compliance and Certifications

Major Duties and Responsibilities:

• Provide technical support for software integrations, end user applications, hardware, and core IT systems, and assist with software procurement, installation, and maintenance. 
• Operate and improve our network across on-premises and cloud environments. This includes infrastructure, services, and IT procedures. 
• Design, configure, implement, monitor, and update components of the corporate Intranet. 
• Implement and maintain security policies and procedures. This includes patch management, endpoint protection, system hardening, and cybersecurity monitoring. 
• Maintain accurate and current documentation for software assets, licenses, configurations, and procedures. 
• Analyze business and system workflows to identify opportunities for automation and efficiency. Gather requirements and deliver solutions that meet organizational needs. 
• Explore and evaluate opportunities for automation and AI integration across the business.
• Maintain a pipeline of small proofs of concept and experiments, collaborate with the Senior Systems Analyst, and scale successful ideas.

Qualifications and Experience:  

• Diploma or degree in Computer Science, Information Technology, or a related field; equivalent technical experience considered.
• 2–4 years of IT support or systems administration experience in a medium or large organization.
• Innovation and continuous improvement mindset
• Systems and analytical thinking 
• Creative problem-solving within regulated environments 
• Comfort with experimentation and emerging technologies
• Strong collaboration and influence skills
• Adaptability and learning agility
• Excellent communication and interpersonal skills to assist staff at all levels.
• Familiarity with:
  • Current Windows operating systems for workstations and servers.
  • Peripheral device setup and troubleshooting.
  • LAN/WAN principles: TCP/IP, VPN, DNS, DHCP, VLAN, Active Directory.
  • Microsoft 365 and Azure AD administration basics (user management, licensing, resource synchronization).
  • Email and communication solutions (Exchange Online, Office 365, basic DNS records).
• Knowledge of scripting or programming concepts (PowerShell, SQL basics).
• Working knowledge of server and client technologies (IIS, SSL certificates, version tracking tools).
• Experience with web and database technologies (XHTML, CSS, PHP, MySQL, JavaScript) considered an asset but not required.
• Microsoft Certified: Azure Fundamentals or M365 Fundamentals considered an asset.
• CompTIA Network+ or Security+ considered an asset.
• ITIL Foundations certification an asset.

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

*Note:  This posting is for an open vacancy. Application compatibility assessed with AI.

To apply, please click the link to be redirected to our Career Centre on our website.