About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

Where potential meets purpose

The Workplace Safety and Insurance Board (WSIB) is here to help. It’s a place where you can apply your potential to fulfill our purpose of helping people who are injured or made ill because of their work, and help businesses make their workplaces safe and healthy. Our people are at the heart of what we do. Bring your enthusiasm and expertise to the WSIB, and we’ll help you achieve your personal and professional goals through meaningful work, development opportunities and a culture of compassion, integrity and teamwork

Summer student recruitment

The WSIB is committed to providing opportunities for students to gain meaningful hands-on work experience and to offer insight into future employment opportunities and career options within the WSIB. When you join the WSIB, you start to put your academic experience into practice as you work on challenging assignments and take ownership of projects. We also offer training programs for each stage of career advancement. Our learning and development programs are focused on developing the core competencies that reflect our organizational values and define the skills, knowledge and behaviours we believe are critical to achieving personal and professional success.

One of our greatest strengths is our people, and our collective desire to make Ontario a safer, healthier and more equitable place to live and work.

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We invite all interested individuals to apply and encourage applications from racialized and Indigenous persons, persons with disabilities, and persons of any sexual orientation, gender identity and gender expression.

We are committed to making our recruitment process equitable and accessible. Should you require accommodation at any stage of our recruitment process, please let us know and we will work with you to meet your needs.

You can visit our website to learn more about equity, diversity and inclusion and read our Accessibility Policy.

About the CSR role

The Customer Service Representative is responsible for receiving and responding to inquires related to the claims, health care benefits, and other services offered by WSIB. These inquiries may come from both internal and external stakeholders via various telephone and online channels.  The Customer Service Representative strives to provide our stakeholders with the best customer experience while supporting the values and principles of the WSIB. 

As a Customer Service Representative, you will provide assistance and accurate information to the party making the inquiry.  For situations where you are unable to provide first-contact resolution, you will direct the inquiry to the appropriate internal business partner.  Inquiries to be addressed may include incident reporting, claim status, loss of earning benefits, health care benefits, return to work and recovery services, access and appeals, online user support services, compliance, prevention and WSIB policies.

On a practical level, you would

• Answer and direct inquiries from workplace parties, internal business partners or others.  Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaborating with the caller to provide further solutions. 
• Identifying and taking immediate/appropriate action in accordance to internal resources when dealing with callers in crisis, escalations, media calls, security files, privacy breaches and changes in government legislatipn that require special call handling.
• Provide written responses to inquiries received via online services and provide user support to our stakeholders using these online services.
• Proactively collect information from workplace parties regarding their claim to assist our internal business partners for decision-making purposes. 
• Accessing various WSIB computer systems and resources to provide specific information on a claim, to notate actions taken during a call, to complete and generate various letters and WSIB forms, and to update profile information as required.
• Performing other duties as assigned or required.
• Perform all duties while providing an empathetic and accurate customer experience

Professional Requirements and Qualifications

Applicants must be:

• Legally authorized to work in Canada
• Must currently be a post-secondary student who is enrolled as a full-time, post-secondary student in a recognized institution in September 2025.  
• Applicants may also apply to the position if they are within 6 months of their graduation date.
• Final year students will need to provide proof of enrollment for their last semester
• Available to work for the entire duration of the summer (May 5, 2025 – August 29, 2025) with no planned absences.
• Previous customer service experience is preferred but not necessary

All applications must include the following:

• Resume and cover letter in a single MS Word or PDF document
• Copy of your most recent GPA transcript
• Proof of enrollment for the September 2024 and/or 2025 school year
• Fourth year students will need to provide proof of enrollment for their last semester

Summer student recruitment timeline

To apply for this position, please visit our website between November 20, 2024 and January 10, 2025 and apply to the “Summer Student – Customer Service Representative” posting on our  Careers page.

More information about the Summer Student program can be found on our Student programs page.

As a precondition of employment, The WSIB requires all prospective candidates to undergo a criminal records name check prior to or at any time following hire.

We appreciate the interest of all candidates. Due to the volume of applications we receive, we are only able to contact candidates who are selected to move forward in the recruitment process.

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for these positions, please contact talentacquisitioncentre@wsib.on.ca.

If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB’s Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing employees of the WSIB, clients and/or stakeholders). Please contact the Talent Acquisition Centre if you have any questions about conflict of interest obligations and/ or how to make a disclosure. 

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.