Data Specialist

This will be a remote position with periodic travel to the London, ON, CA office for training and team events.

Job Summary

Prepares for and performs DMS data extractions for single and multiple site dealerships via virtual methods to ensure dealership is fully operational and able to use their CDK system to maximize the dealership’s efficiency, profits, sales, productivity, and revenue.

Responsible for data extraction, pulling customer reports, reviewing, and analyzing data and then completing successful handoff for data conversion.

Job Duties and Responsibilities

• Write scripts customized to customer data, which enables IDE tool to Convert data sets across software platforms. (45%)
• Verifies new system is fully functional and client can conduct business upon conversion completion. (45%)
• Consults with multiple parties including ICD, Field Service, Project Manager, and dealership department management to assess dealership readiness for data Conversion. (10%)
• Conversions, training, and follow-up are completed independently and reviewed and measured for overall accuracy and effectiveness.
• Ability to Convert, data and train assigned functions with minimal assistance.
• Strong customer service/consulting skills based on understanding of the DMS and expectations of the client
• Answers installation questions consistently with minimal assistance.
• Completes Conversion and support of assigned product set within established productivity and quality standards. 
• Ability to effectively train dealership personnel.

Skills

• Performs other related duties as assigned.
• Data Scrubbing
• Data extraction
• Files types
• Data types
• Excel,
• Custom reporting
• Formatting
• SQL
• Ability to recognize, acknowledge and address problems surfacing in the Conversion, training and support process. 
• Escalates proposed resolution when necessary.

Education

• Experience programming SQL or related language. 
• Strong Excel skills.
• Detailed oriented.
• Strong data analytical skills.
• Strong communication skills and ability to interact with internal and external customers.
• Accounting knowledge preferred.
• Required to successfully complete product and internal tools training.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.