Program Coordinator

Position Purpose

The Program Coordinator, part of the Training & Development group, is responsible for administering the delivery of ITRG learning solutions, programs, and services to clients over the full course of the learner engagement lifecycle.

Key Responsibilities:

As a Program Coordinator, you will:

• Develop and execute coordination/administration procedures for developing, selling, and delivering learning products.
• Schedule and track a variety of multi-week programs, providing regular reporting and communications to partners.
• Own the registration of new cohorts and learners in multiple software systems.
• Track customer utilization of purchased Training & Development credits/entitlements.
• Set up new course/cohort frameworks in both the learning management system and Salesforce.
• Support the registration/onboarding and certification/offboarding of learners in multiple software systems.
• Identify and escalate issues with software systems supporting learning delivery and recommend opportunities to improve them.
• Support the collection of learner and decision maker/sponsor feedback.
• Respond to internal and customer inquiries in a timely manner.
• Prepare a variety of reports for both internal and client use.
• Maintain Training & Development administrative files and data.
• Work closely with internal teams to navigate delivery logistics, scheduling changes, and other tasks as they arise.
• Work with facilitators to provide live in-session support to learners. Manage breakout rooms and troubleshoot technical difficulties as required.

Essential skills:

• College diploma with 1-3 years of experience in coordination/administration.
• Excellent precision with data and documents.
• Intermediate skill and experience in designing and working with Excel spreadsheets.
• Intermediate skill in both Word and PowerPoint. 
• Adaptability and enjoyment in learning new technologies quickly. 
• Ability to apply structured problem solving and process skills to complex problems and projects. 
• Excellent organizing and time management skills, with ability to handle multiple priorities, meet daily deadlines, and respond to changing focus.
• Strong written and verbal communication skills.
• Strong customer focus.
• Exceptional interpersonal and collaboration skills.
• Ability to thrive in an entrepreneurial and collaborative work environment.

Desirable:

• Intermediate skill with Microsoft Teams.
• Experience in administration of learner experiences within a learning management system (specifically Docebo).
• Experience with customer relationship management systems (specifically Salesforce).
• Experience with Microsoft SharePoint.
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  Language Skills: Bilingual proficiency in French, Spanish or German is preferred to support our diverse client base across North America and globally.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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