Business Analyst Collections (HYBRID)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan. 

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

Salary Grade:  212        From:  $86,051.06  

1 Temporary Opportunity up to 12 months.

Job Summary:

Develop proactive approaches, statistical tools and methods to support the capture, analysis and reporting of collection data.

Conduct detailed, in-depth analysis to identify emerging payment and industry issues and trends. Analyze current processes, develop approaches/solutions and recommendations focused on business collections and planning processes. Implement organizational and technological changes and revised work processes.

Act individually, as a project manager, or a project team member in order to monitor and report on business operations.

Major Duties & Responsibilities

1. Use proactive approaches, statistical tools or other methods to analyze, interpret, summarize and report/present findings on data collected, ensuring analysis is sound. Provide advice, opinion and information on research in order to draw conclusions about findings

2. Monitor, condense, consolidate and summarize collections data and transform data into comprehensive monthly collection reports, trends in payments, industry trends, past experiences, and forecasts to identify problem areas and to improve productivity. This includes creating ad hoc reports for Senior Management by collecting information, analyzing it and compiling future trends analysis

3. Provide knowledge to resolve program problems and maintain the system by:

• Investigating the issue and determining the scope of the problem;
• Determining if there are any alternative ways of addressing the issue before submitting the issue for a change; recommending or proposing solutions for the change;
• Conducting user acceptance testing and providing sign-off for implementing a change into production;
• Communicate both verbally and in writing, any changes to all users and update any required documentation with that respective change.

4. Implement organizational and technological changes and revised work processes by:

• Developing new work models, assisting management in the redesign of workflow into the area and work processes to suit the model, analyzing impacts on WSIB and control-related issues and adapting accordingly, and keeping abreast of legislative/policy/administrative changes, which may impact branch services and proactively notify management of any sensitive issues;
• Presenting recommendations to management and staff, educating staff in new approaches, and developing reports to reflect realignment;
• Participates in developing system enhancements for system changes to troubleshoot between branches and develop new inter-branch processes.

5. Participate in the operational planning process and other strategies for the future for improved service delivery by:

• Assisting the Director with the investigation of new strategies;
• Conducting focus groups and presenting to internal or external stakeholders;
• Analyzing statistics, graphing the results, and initiating implementation or monitoring progress of others when approval is received.

6. As a project manager, develop project plans by:

• Setting project goals, objectives, working within budget guidelines and timeframes;
• Determining priorities, benchmarks, timing of major steps, measurable checkpoints, changing timeframes when appropriate, determining resources and working within established budget; establishing project team, working collaboratively across operational boundaries to establish relationships and access resources, assigning responsibility for project tasks; identifying obstacles and developing and assessing alternatives to resolve problems, identifying best solution and revising project plan as may be required;
• Providing coaching, guidance, and assistance to project team members and provide input to management on staff performance during the course of projects.

7. Assist management with developing collection campaigns by determining which campaigns should run after reviewing records (e.g. clients with outstanding debts, message left with no response, information received and following-up)

8. Perform other related duties as required or assigned.

Job Requirements:

Education

• University completion at undergraduate level with a specialty focus in business administration or computer science.

Experience

• Three years prior experience in financial business analysis, quality assurance.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date on the WSIB careers page.