Temporary Process Improvement Consultant - Information Technology Services

Posting Period

Open:         May 8, 2025

Deadline:    May 14, 2025

Non-Union

Department Name

OneChart Phase II - Clinical Documentation

The Process Improvement Consultant is responsible for the successful deployment, onboarding support, and adoption of OneChart Phase II solutions within London Health Sciences Centre clinical areas. The Process Improvement Consultants serve as the face of the OneChart projects in the clinical areas and will become experts in the current state and will work with Clinical Informatics to define what the future states will look like once the technology is implemented.  They serve an important role in championing the project and acting as the voice of their clinical colleagues to the project team.

The Process Improvement Consultant is responsible for being a champion and leader in the use of the electronic health record, promoting the enhancements to patient care, communication, and access to information across all professions and departments within LHSC. This role ensures best practice processes are identified and adopted to optimize delivery of patient and family centered care, including safety, timeliness, efficiency, and effectiveness. 

The Process Improvement Consultant establishes and cultivates relationships with clinicians, technical staff, business partners, and leadership stakeholders at all levels to establish the conditions for effective engagement and to support the successful achievement of key project priorities. The role serves as an expert in process improvement principles and provides education, coaching/mentoring, and support to clinical and non-clinical departments. 

What we offer:

• Rate of Pay: $46.79 - $58.48 per hour
• Hours of Work: 37.5 hours a week
• Status: Temporary full-time
• Duration: Until August 2026
• Pension Plan (HOOPP)
• Career Development & Training Opportunities
• Employee Wellness Initiatives

Qualifications

As the ideal candidate, you have:

• Successful completion of an Undergraduate Degree in a regulated health field or as accepted by the hospital
• Master's Degree preferred
• Lean Six Sigma Green Belt
• Current registration with applicable college
• Minimum of five (5) years of relevant experience
• Demonstrated ability to understand the inter-relationship between clinical processes and technology tools
• Advanced critical thinking and decision-making skills; challenges the status quo and champions new initiatives, seeks questions that go beyond the obvious, gets to root cause of issues/situations, seeks corrective/preventative actions to root causes
• Advanced ability to facilitate organizational change and systems thinking; always seeking continuous improvement, questions assumptions, uses input and feedback to improve processes, adapts to changing situations
• Develops ways of measuring effective and efficient use of resources, identifies and eliminates areas of waste through process improvement methodologies
• Well-developed interpersonal skills to establish and maintain effective working relationships and building of collaborative partnerships
• Advanced customer service and ability to respond to the specific and unique needs of each situation
• Advanced facilitation and training skills (in person and virtually)
• Self-motivated and action oriented; team player and leader who can work independently and able to manage multiple competing priorities
• Demonstrated commitment to the use of the electronic health record
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC's vision, purpose, and values
• Demonstrated ability to attend work on a regular basis

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume! 

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC. 

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.