| Location: | London, ON |
| Date Posted: | Apr 12, 2024 |
| Experience: | 3 Years |
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Job Description
Bilingual Customer Service Representative (French & English)
Full-time: Monday to Friday
Department: Customer Service
Reports To: Customer Service Manager
Purpose of Position:
This is an on-site role.
Activities and Tasks:
Perform activities required by the ISO 9001 and Sterling Quality Management System
Please apply to humanresources@sterling.ca
Full-time: Monday to Friday
Department: Customer Service
Reports To: Customer Service Manager
Purpose of Position:
- Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.
This is an on-site role.
- Manage and process orders for clients in a timely and accurate manner.
- Working within current automated and manual procedures to process client orders for production.
- Communicate with clients in English and French via phone and email to answer questions, resolve issues, and provide information about our products and services.
- Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
- Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
- Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
- Good knowledge of our product line to answer questions.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Minimum high-school diploma.
- Proficient in English and French, Bilingualism is a must (written and spoken).
- 2-3 years of previous working experience in a similar customer service or administrative role.
- Proficiency in computer skills in Outlook and Microsoft Office.
- Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
- Detail-oriented with the ability to handle administrative tasks efficiently.
- Understanding of customer relationship and service best practices.
Activities and Tasks:
- Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.
- Investigate and resolving customer issues.
- Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
- Develop sound Product Knowledge.
- Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
- Continually seek out ways to improve customer satisfaction.
- Dynamic and caring company culture.
- Paid day off for your birthday once completed one year of service.
- Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
- Coffee Talk/ Company Events – regular updates about the company and people. Free coffee and treats!
- Location in Northwest London close to many restaurants, shopping, other businesses, and green space.
- Convenient on-site free parking.
- Employee Assistance Program.
- Extended health care.
- Pension plan eligible after 1 year of service.
Perform activities required by the ISO 9001 and Sterling Quality Management System
Please apply to humanresources@sterling.ca