| Location: | Remote Canada |
| Date Posted: | May 09, 2025 |
Job Description
Global Customer Success Manager
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf.? Our teams automate, digitize, and transform the way more than 75 million people?around the globe?bank and shop in this?hyper-connected, consumer-centric world. Join us in?connecting people to commerce in this vital, rewarding?role.
The Global Customer Success Manager is accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.
The Global Customer Success Manager is accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.
Responsibilities
- Responsible for managing a large and complex Global account, in Canada, The Caribbean and The Dominican Republic.
- Provides account advice and support across the company to address and resolve complex, significant and business critical issues.
- Engages with customers' senior leadership to understand strategic objectives, business priorities and where / how DN can help.
- Applies client understanding to propose and sell new services.
- Packages best practices and lessons learned into thought leadership, methodologies and published assets to help with account sales going forward.
- Influences sales budgeting, staffing, resource allocation and priority setting for assigned customer(s).
- Broadly impacts the organization and regularly trains, coaches and mentors team members.
Qualifications
Required Qualifications
#TL-TD2
- Diploma or equivalent work experience required.
- Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Account Delivery Management/customer success
- Good business English skills (Written and spoken), to be able to communicate with customers, and executive leaders.
- Extensive knows knowledge of MS Office (PowerPoint, Word, Excel etc.)
- Spanish language skills preferred but not required.
#TL-TD2
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations.
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations.