Resource Management Analyst

Are you passionate about turning data into actionable insights? Do you thrive in a fast-paced environment where your analytical skills directly impact business success? If so, we want to hear from you! 

We’re looking for a?Resource Management Analyst?to join our dynamic Insurance Operations team. Reporting to the Associate Manager of Insurance Operations, you’ll play a key role in optimizing resource allocation, supporting service excellence, and driving operational efficiency through data-driven strategies. 

What you will do:

• Develop and manage scheduling and capacity planning for Insurance Operations production roles. 

• Partner with Operations Leaders to create and implement resource allocation plans that support service level goals and enhance staff experience. 

• Analyze and triage events to minimize impact on client experience and maintain SLA performance. 

• Provide accurate, data-backed recommendations to maximize resource utilization. 

• Monitor task processing times and recommend improvements based on data trends. 

• Collaborate with business partners to understand forecasts and operational results. 

• Build and refine forecasting models and FTE governance frameworks. 

• Reconcile forecasts with actuals and provide insights on variances. 

• Track KPIs and integrate findings into strategic action plans. 

• Act as a subject matter expert on capacity, inventory, and performance data. 

• Align staff skills with work inventory and forecasted needs to inform training and hiring. Communicate trends and insights to support better decision-making.

What you will bring:

• University degree in a related field.

• Deep understanding of forecasting models in service operations.

• Experience developing and reporting KPIs and performance metrics. 

• Advanced Excel skills (Power Query, Power Pivot, Pivot Tables, statistical modeling). 

• Familiarity with Power BI and SharePoint is a plus.

• Proven ability to work independently, juggle multiple priorities, and meet deadlines. 

• Strong analytical and problem-solving skills with a knack for interpreting complex data. 

• A service-oriented mindset with a focus on delivering high-quality results. 

• Experience using business intelligence tools to support operational leaders. 

• A proactive, collaborative, and creative approach to challenges. 

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The base salary for this position is between  $52,800.00 - $97,700.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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