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| Location: | London, ON |
| Date Posted: | Feb 28, 2021 |
Job Description
Technical Service Representative
ApplyZTR is in search of a customer-focused Technical Services Representative to be the first point of contact for customer support within our Industrial IoT Division.
The Technical Services & Support team plays a key role in our personalized approach to business by providing exceptional frontline service for troubleshooting critical issues and supporting our valued customer relationships.
As a recognized global leader in industrial telematics and remote equipment monitoring, we deliver market solutions that integrate telematics monitoring hardware, software, remote communications, and services. If you have a strong technical aptitude, a passion for technology, and seek a challenge environment to put your talents to the test, ZTR is the place for you!
As a Technical Services Representative, you will:
- Respond to Level 1 inbound customer calls and emails for all products and services we support.
- Troubleshoot hardware, software and application issues for our rental clients, fleet customers and construction equipment OEMs
- Coordinate timely escalation and support efforts.
- Ensure accurate and detailed documentation of support requests and actions taken.
- Participate in additional support-related activities such as remote Field Follow, Fleet Health Reporting and data analysis.
We are looking for:
- 2+ years’ experience in a customer service-based or technical support position
- Post-secondary education in a technology or electrical/electronics related field is a strong asset
- Solid technical and troubleshooting abilities
- Strong and professional communication skills
- Excellent ability to manage multiple shifting priorities effectively
- Ability to work independently, as well as part of a team
- Quick learner with a passion for technology
- Ability to speak French, German or Dutch is an asset
- Must be flexible to work shifts between 3:00 am and 7:00 pm EST
Why Work at ZTR?
ZTR promotes a healthy balance between work, play and family. The ZTR Social and Community Giving Committees provide employees with opportunities to participate in summer BBQs, an annual company family picnic, and various social events for employees and family members, as well as paid time off to volunteer with local charities. Become a member of the ZTR family!
We have been honoured with a Canada's Best Managed designation for four consecutive years!
ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact Human Resources at hr@ztr.com. Information received regarding the accommodation needs of applicants will be addressed confidentially.